Pradeep Kumar Email & Phone Number

Pune, MH, IN

India

Sales, Delivery, Finance, Program management Program MTN (E)

Pune Area, India

Sr Test and Delivery manager, Functional test management, Installation & commissioning, environment maintainence, Load and performance test management, Project management, cost management, Client management, Estimation and forecast.

Pune

Tools - Amdocs CRM, Putty, AMC, Toad for Oracle 10.6, HP QC, WinScp, RemedyResposibilities: Managing production support operations which include:-Production support management for a US based client for OMS 8.1(Ordering, Billing, CRM, Provisioning)Reviewing incidents raised in production support and providing path forward to CSR' sUnderstanding business.

Pune Area, India

End to End TestingData managementPlanning and executionKey Skills: Good Knowledge of AMDOCS products (CRM, OMS, Clarify and Enabler) along with BSS and OSS testing.Sound knowledge on Service Delivery Platform (SDP), Customer Management, Ordering, Provisioning, Activation, Service FulfillmentInvolved in Reporting of projects from client tools – CTEM and.

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Managing a team of 25 people including L2 support supervisors.Managing projects related to Revenue, Customer Satisfaction delivering business results. Responsible for analyzing process improvement needs & driving technical support for Printers, Laptops and Desktop systems ensuring Customer Satisfaction along with call numbers, sales and other metrics.

Managing team, supporting Desktop and Printers for North America Consumer segment.Analyzing the team data and helping the team members to improve on the performance metrics through effective coaching and planning through effective one to one sessions.Responsible for achieving target customer satisfaction levels within the technical support organization.

Managing D&B, being one of the largest sources of data and information regarding businesses in the US. The primary job was to manage associates who use to research on various businesses as per the request, prepare a report based of which a credit rating used to be assigned to the businesses and send report to the clients. Also responsible for meeting 18.

Worked as a Group Leader with Systems America for 10 months for a mortgage campaign. Joined as a Team leader and got promoted in 8months to a Group Leader. Handled and Managed a Team of 37 CRS’s & 2 Team Leads for Pilot of U.S based Mortgage Company, Client level and internal MIS reporting, Rostering, Initial screening with H.R.Department for recruitments.

Joined as a CSR for UK outbound B2C sales, got promoted to Sr CSR and left as an SME