• Elected as a batch representative, trained as a Mainframe resource, a member of a team of eight which we provided application support using Mainframe, SQL and Teradata• Automated daily task and hence saved considerable efforts• Participated in the estimation of work product and provide right information to Project Manager for overall project estimation.• Proactively solved the issues assigned, do analysis, participate in estimating the effort needed to implement solution or work around, suggest / implement work around, communicate to all the stake holder and close the issue as per the agreed timelines.• Performed routine monitoring to check the health of the servers and the database. • Generated weekly reports to be sent to the concerned Expert Users.• Managed and coordinate business critical incidents and help to restore the system immediately and effectively without much business impact.• Participated and prepare Knowledge Transfer sessions, document the understanding, take on Shadow Support.• Understood application architecture document and seek inputs from the architecture / design team to understand the overall architecture.