Product Delivery Management. AIOps Products - Mosaic AIOps, Canvas AIOps. Customer Success Management.

Global migration and Managed services project in cloud infrastructure services.

Infor LN ERP application support project and data migration from baan to Infor LN.

Worked as Process Lead for Data Analisys/SLA/Quality for Saudi Telecom Company in Jeddah - Saudi Arabia.

Worked as an “Operations Manager” in MH – CCTNS Project in Wipro InfoTech. Responsibilities:- The role will be to manage all day to day onsite activities and take corrective action. The delivery of daily/weekly/fortnightly/monthly SLA will be owned by him. Nagios is used as Infrastructure monitoring tool. Ensuring smooth operations for all systems across the IT teams To identify training needs for all the engineers working in the account handled. Responsible… Show more Worked as an “Operations Manager” in MH – CCTNS Project in Wipro InfoTech. Responsibilities:- The role will be to manage all day to day onsite activities and take corrective action. The delivery of daily/weekly/fortnightly/monthly SLA will be owned by him. Nagios is used as Infrastructure monitoring tool. Ensuring smooth operations for all systems across the IT teams To identify training needs for all the engineers working in the account handled. Responsible to achieve uptime commitment as defined in SLA Defining and maintaining the Standard Operating procedures Improving on team performance by improving on the SLAs delivered. Maintain SLA doc for all the activities performed by the team, collect performance data, analyze and publish. Preparing & analyzing reports and sharing the same with customers and team Members. Escalation of site related issues to the Program Manager e.g. Absence of key members of team, indiscipline, Problems with customer setup proactively. To allocate/jobs to the team at site for Roll out Activity. Maintain schedule for all CBS branches going live on a quarterly basis.  Ensure the MIS reports in the defined format are shared with all stakeholders as per defined frequency. Conduct weekly review with team, identify gaps and take corrective action. Weekly meeting with the Customer, analyze data & present reports. Analyze reports pertaining to 3rd party calls and improvise on our SLA’s. Mapping of all Police Station with respective regions for HH support. Show less

It was NABARD project under which i was taking care of one of the DCCB bank from Maharashtra which is Aurangabad DCCB. Below were my responsibilities... Visit the banks on a regular basis and have review with Bank or appointed SPOC on readiness. Co-ordinate with Bank to ensure LAN cabling, Power, UPS Rack Installation etc. are available at branch well before appointed date of migration. Supervise and Guide Bank manager/Vendor on a daily & weekly basis regarding… Show more It was NABARD project under which i was taking care of one of the DCCB bank from Maharashtra which is Aurangabad DCCB. Below were my responsibilities... Visit the banks on a regular basis and have review with Bank or appointed SPOC on readiness. Co-ordinate with Bank to ensure LAN cabling, Power, UPS Rack Installation etc. are available at branch well before appointed date of migration. Supervise and Guide Bank manager/Vendor on a daily & weekly basis regarding Infrastructure Readiness Arrange Regular meetings with Bank (Client) Chairman, CEO or Associates Co-ordinate with bank and MIT migration team to ensure there is an agreement on date, time and duration of migration activities. Provide reports to Wipro SPOC responsible at a state level on all progress when required. Get involved with sign offs and payment issues per bank to ensure smooth collection. Co-ordinate with bank on a regular basis or approvals etc. related to GL structure, customizations etc. Co-ordinate with BSD to ensure any critical issues related to bank in question are fixed promptly. Attend and Lead the bank level governance meeting from Wipro end. Provide all required support in closing the issues stopping of delaying the migration. Handling Multiple NABARD Project for Migration. Handling SLA and Escalation Matrix. For L1 Helpdesk Team. Show less

Providing a support to a application called as Finacle. It is a banking application.

Handling all service desk tasks