Business Unit Head
Current• Managing Team of 70+ peoples and Monitoring & reviewing Day to Day Service Operation related to IT Infra management, Virtualization technology & other OEM support Like VMware, Citrix, HPE, HPI, MS, etc. with Various types of SLA Like, Critical care, 24*7 , NBD Etc. • Managing, Monitoring & review entire Services Business for different OEM, Tracking & measuring of TEAM TARGET as well as BU TARGET, Team development & growth with respect to team as well as individual goals.• Defining strategy, process, compliance for overall services operations as well as services business growth. • Analysis & Identifying failure in service, formulating service improvements plans and identifying staff training requirement as well as managing relationship with key clients. • Analytical review of TEAM on their routine services operation’s achievement as well on improvement areas.• Formulating support structure, processes, and procedures, adopting a proactive Approach by introducing qualified & well-equipped staff, escalation structure & Knowledge base service desk staff and customer focused knowledgebase. • reports & analysis, weekly performance & calls analysis reports, Engineers weekly & Monthly performance reports etc. • Periodic Visits to customer on overall services as well as operation reviews & feedback, suggestion. • Monitoring Supplier's compliance with contract terms and conditions, routine attestations and reports etc.
