Drive the Professional Services standards across the business, inspire and develope Project Management offerings to chains and brands in order to retain / renew contracts.• Manage system implementations from receiving new projects through to go-live, handling multiple concurrent projects World Wide, from short term to long term project lifecycles• Establishing and maintaining a continuous communication with customers throughout the project lifecycle. • Arrange and maintain the installation schedules and assign installation engineers to projects worldwide.• Provide clients with training of our software and solutions as required• Proactively identify and resolve issues and challenges, as far as possible ahead of time to avoid impact to projects and delivery times• Establish close working relationships with the wider Professional Services function as well as development, sales, support and Accounts teams to ensure all aspects of our projects are well managed and delivered, resources obtained in line with client expectations and project timelines• Maintain an awareness of customer satisfaction measures, reporting processes and systems; based on regular customer surveys and post-project questionnaires• Regularly attend Account Meetings, User Groups and other client-facing events as required• Work closely with Sales team on current and prospective customers along with educating sales team on project implementation and support the sales team with pre-sales activity ensuring accuracy of project scoping.• Report weekly and monthly on project progress and utilisation.

• Building long term relationships with key stakeholders, C level Executives and decision makers.• Consulting with Stakeholders to identify business needs and defining solutions.• Mapping journey map for Syntopia’s products and solutions to meet Client requirements and specifications.• Communicating ROI throughout the customer lifecycle to Stakeholders across all levels.• Customer Retention and Renewal.• Partnering with Sales and Marketing to grow Syntopia’s customer base and footprint.• Upselling and Cross selling Syntopia’s products, solutions and services.• Identifying, forecasting and mitigating risks proactively.• Leading contract renewal process, identifying and nurturing expansion opportunities with Sales.

Business Development Manager|Millertech • Building long-term relationships with new and existing customers.• Conducting research to identify new markets and customer needs.• Pursuing sales campaigns and negotiating contracts with substantial customers. • Developing a growth strategy focused both on financial gain and customer satisfaction.• Promoting the company’s products/services addressing or predicting clients’ objectives.• Spearheading new business development initiatives and growing revenues to a higher level. Achievements• 100% of base quota achieved monthly.• Wrote Statement of Requirements and Proposals to firms of varying sizes.• Built effective/ mutually beneficial long-term relationships with key customer and stakeholders.• Rejuvenated sagging sales with continual dialogue and relationship building leading to improve sales targets from a lowly 55% to 85%.• Maintained and developed a steady sales pipeline from a 45% basis to 85% by through digital media, speculative calling, personal face to face presentations.• Setup Seminars and presentations to potential clients increasing client participation via interactive presentations.

Project Manager| Locken |UK & Ireland • Developed a detailed project plan to monitor and track progress.• Measured project performance using appropriate tools and techniques.• Ensured that all projects are delivered on-time, within scope and within budget.• Coordinated internal resources and third parties/vendors for the flawless execution of projects.• Strategies, and recommended the appropriate level of planning, scheduling, and control.• Evaluated project performance, status reports, financial monitoring and reporting regularly.• Managed changes to the project scope, schedule and project costs using appropriate verification techniques.Achievements• Achieved 98% Client satisfaction rate from a lowly starting point of 67%.• Built long lasting, effective and mutually beneficial relationships with key decision makers/ stakeholders.• Generated new business opportunities by conducting in depth client business analysis and performance.

Senior Account Manager|EMEA|Locatel, HoistLocatel, HoistGroup Achievements• Multitasked and Coordinated the launch of several hotel chain properties.• Spearheaded strategy and implementation for several worldwide new hotel projects.• Achieved 97% Contract renewal rate improving it by 24% from a starting base of 73%.• Ensured a 95% success rate from a starting 78% for solving customer problems on their LAN / WAN infrastructure, solution problems.• Consistently met and outperformed all sales and revenue targets for the region through new sales, upselling and cross selling.• Generated new business opportunities by conducting successful joint sales presentations to key influencers. Significantly boosted revenues through launch of usage / revenue generation campaigns and promotions.• Raised the standard for global opportunity generation and fostered adoption of best practices by mentoring account managers on appropriate implementation of market intelligence and market data.

Achievements• Drove high-volume growth to exceed usage and revenue targets on a regular basis.• Increased account manager competencies on existing accounts through a new training plan.• Orchestrated new hotel launches at international sites throughout the EMEA and CIS regions.• Expanded the pipeline of new opportunities through effective use of market intelligence and data.• Streamlined problem analysis and resolution through creation of procedures for account managers.• Introduced numerous initiatives to improve revenue generation and usage through effective team management, campaigns, promotions, new revenue streams, and high-occupancy strategies.

Achievements• Surpassed usage and revenue targets through tactical initiatives to increase usage and revenue during high-occupancy periods, generate new revenue streams, and launch campaigns and promotions.• Gained significant insight from market intelligence and competitive analysis to drive business development.• Improved customer up-sells by evaluating previous trends and automating repeat requests for products.