Pradeep Pithwa Email & Phone Number

• Drive the Professional Services standards across the business, inspire and develope Project Management offerings to chains and brands in order to retain / renew contracts.
• Manage system implementations from receiving new projects through to go-live, handling multiple concurrent projects World Wide, from short term to long term project lifecycles
• Establishing and maintaining a continuous communication with customers throughout the project lifecycle.
• Arrange and maintain the installation schedules and assign installation engineers to projects worldwide.
• Provide clients with training of our software and solutions as required
• Proactively identify and resolve issues and challenges, as far as possible ahead of time to avoid impact to projects and delivery times

London, England, United Kingdom

• Building long term relationships with key stakeholders, C level Executives and decision makers.
• Consulting with Stakeholders to identify business needs and defining solutions.
• Mapping journey map for Syntopia’s products and solutions to meet Client requirements and specifications.
• Communicating ROI throughout the customer lifecycle to Stakeholders across all levels.
• Customer Retention and Renewal.
• Partnering with Sales and Marketing to grow Syntopia’s customer base and footprint.

London Kings Cross

• Business Development Manager|Millertech
• Building long-term relationships with new and existing customers.
• Conducting research to identify new markets and customer needs.
• Pursuing sales campaigns and negotiating contracts with substantial customers.
• Developing a growth strategy focused both on financial gain and customer satisfaction.
• Promoting the company’s products/services addressing or predicting clients’ objectives.

Euston, London

• Project Manager| Locken |UK & Ireland
• Developed a detailed project plan to monitor and track progress.
• Measured project performance using appropriate tools and techniques.
• Ensured that all projects are delivered on-time, within scope and within budget.
• Coordinated internal resources and third parties/vendors for the flawless execution of projects.
• Strategies, and recommended the appropriate level of planning, scheduling, and control.

London, United Kingdom

• Senior Account Manager|EMEA|Locatel, HoistLocatel, HoistGroup Achievements
• Multitasked and Coordinated the launch of several hotel chain properties.
• Spearheaded strategy and implementation for several worldwide new hotel projects.
• Achieved 97% Contract renewal rate improving it by 24% from a starting base of 73%.
• Ensured a 95% success rate from a starting 78% for solving customer problems on their LAN / WAN infrastructure, solution problems.
• Consistently met and outperformed all sales and revenue targets for the region through new sales, upselling and cross selling.

London, United Kingdom

• Achievements
• Drove high-volume growth to exceed usage and revenue targets on a regular basis.
• Increased account manager competencies on existing accounts through a new training plan.
• Orchestrated new hotel launches at international sites throughout the EMEA and CIS regions.
• Expanded the pipeline of new opportunities through effective use of market intelligence and data.
• Streamlined problem analysis and resolution through creation of procedures for account managers.

London, United Kingdom

• Achievements
• Surpassed usage and revenue targets through tactical initiatives to increase usage and revenue during high-occupancy periods, generate new revenue streams, and launch campaigns and promotions.
• Gained significant insight from market intelligence and competitive analysis to drive business development.
• Improved customer up-sells by evaluating previous trends and automating repeat requests for products.