Pradeep Shetty Email & Phone Number

Mumbai, Mh, In

Maharashtra, India

User Management: Administer user accounts, permissions, and licenses across Microsoft 365 services for seamless access and collaboration.Security Implementation: Enforce security measures like multi-factor authentication and data loss prevention to safeguard sensitive data.Application Troubleshooting: Diagnose and resolve software glitches, installation issues, and application functionality challenges.Access Control: Manage access to resources like network drives… Show more User Management: Administer user accounts, permissions, and licenses across Microsoft 365 services for seamless access and collaboration.Security Implementation: Enforce security measures like multi-factor authentication and data loss prevention to safeguard sensitive data.Application Troubleshooting: Diagnose and resolve software glitches, installation issues, and application functionality challenges.Access Control: Manage access to resources like network drives, mailboxes, and applications to maintain data integrity.Active Directory Management: Utilize Active Directory for user account creation, modification, and deletion.Collaboration Enhancement: Configure Microsoft Teams, SharePoint, and Outlook for efficient communication and teamwork.Backup and Recovery: Establish data backup strategies and recovery plans for data protection.Automation: Use PowerShell scripting for task automation, improving efficiency and consistency.Training and Support: Provide user training and timely technical support to optimize Microsoft 365 utilization.Compliance Management: Ensure adherence to industry regulations and compliance standards Show less

Mumbai, Maharashtra, India

Providing technical assistance and troubleshooting support to end-users in person, via phone, or through remote tools.Diagnosing and resolving hardware and software issues, ranging from operating system glitches to peripheral connectivity problems.Assisting users with software installation, configuration, and updates, ensuring optimal system performance.Setting up and maintaining user accounts, permissions, and access controls.Collaborating with cross-functional teams to resolve… Show more Providing technical assistance and troubleshooting support to end-users in person, via phone, or through remote tools.Diagnosing and resolving hardware and software issues, ranging from operating system glitches to peripheral connectivity problems.Assisting users with software installation, configuration, and updates, ensuring optimal system performance.Setting up and maintaining user accounts, permissions, and access controls.Collaborating with cross-functional teams to resolve complex technical issues and escalate when necessary.Conducting system upgrades and migrations while minimizing disruption to user workflows.Configuring and troubleshooting network connectivity issues, both wired and wireless.Assisting in the deployment of new hardware and software, including PCs, laptops, printers, and applications.Maintaining accurate documentation of support tickets, issue resolutions, and user interactions.Training end-users on basic technical skills and best practices to enhance their computing experiences.Adhering to IT security protocols to safeguard data and ensure compliance with policies.Staying current with industry trends and emerging technologies to provide up-to-date support.Participating in on-call rotations to provide after-hours technical support if required.Throughout my tenure as a Desktop Support Analyst, I remained dedicated to delivering timely, efficient, and user-focused technical support to ensure smooth operations and enhance the overall technology experience for users. Show less

Mumbai, Maharashtra, India

Global Support Expertise:Supported Mott Macdonald employees across the globe as a dedicated Service Desk Analyst, ensuring seamless IT assistance and issue resolution.Application Query Resolution:Provided efficient user support, addressing inquiries related to a spectrum of applications, including Engineering, Microsoft, and internal tools.Robust Troubleshooting:Proficiently diagnosed and resolved challenges spanning application functionality, installation… Show more Global Support Expertise:Supported Mott Macdonald employees across the globe as a dedicated Service Desk Analyst, ensuring seamless IT assistance and issue resolution.Application Query Resolution:Provided efficient user support, addressing inquiries related to a spectrum of applications, including Engineering, Microsoft, and internal tools.Robust Troubleshooting:Proficiently diagnosed and resolved challenges spanning application functionality, installation, deployment, software, and hardware issues.Access Control Management:Orchestrated access management for network drives and mailboxes, upholding stringent security protocols while facilitating authorized personnel's resource access.Active Directory User Management:Expertly handled the creation, modification, and deletion of user accounts using Active Directory, ensuring precise access configurations.Communication Infrastructure Oversight:Managed the intricate administration of Outlook and Lync profiles, distribution lists, and mailboxes, fostering streamlined communication.Onboarding Facilitation:Facilitated new employee integration by conducting tailored training sessions, empowering them to navigate our digital ecosystem confidently.Each of these responsibilities contributed to optimizing IT operations, enhancing user experiences, and maintaining a secure and productive IT environment. Show less

Mumbai, Maharashtra, India

 Worked as BDM for Jics Logistics Ltd My Role included communicating with clients regarding warehouse and Payment receivables Inspection of warehouse and maintaining track of Stock inward/Outward

Mumbai, Maharashtra, India

Technical Support: Provided proficient technical assistance to Vodafone customers, addressing inquiries related to mobile devices, services, and connectivity issues.Issue Resolution: Diagnosed and resolved technical glitches, network problems, and service disruptions to ensure uninterrupted communication services for customers.Service Guidance: Assisted customers in navigating Vodafone services, explaining subscription plans, billing details, and data usage… Show more Technical Support: Provided proficient technical assistance to Vodafone customers, addressing inquiries related to mobile devices, services, and connectivity issues.Issue Resolution: Diagnosed and resolved technical glitches, network problems, and service disruptions to ensure uninterrupted communication services for customers.Service Guidance: Assisted customers in navigating Vodafone services, explaining subscription plans, billing details, and data usage effectively.Troubleshooting Expertise: Offered step-by-step guidance to troubleshoot device-specific issues, including software errors and configuration problems.Billing Support: Addressed customer concerns related to billing discrepancies, data charges, and payment processes, ensuring accuracy and clarity.Customer Interaction: Demonstrated patience and empathy while interacting with customers, aiming to understand their needs and provide tailored solutions.Service Upgrades and Sales: Advised customers on service upgrades, additional features, and promotional offerings to enhance their overall experience.Complaint Resolution: Resolved customer complaints and concerns promptly, striving to turn negative experiences into positive outcomes.Feedback Collection: Actively gathered feedback from customers to gauge satisfaction levels and identify areas for improvement in service delivery.Adherence to Guidelines: Ensured compliance with Vodafone's customer service policies, security protocols, and data protection measures.Cross-Functional Collaboration: Collaborated with internal teams to escalate complex technical issues and expedite solutions when necessary.Continuous Learning: Kept up-to-date with Vodafone's service offerings, industry trends, and technological advancements to deliver accurate and relevant information to customers. Show less

Maharashtra

US CITI Mortgage portfolioMy job includes verifying the required document to complete application for Mortgage by Citi mortgage customers.Making sure that I meet the service level agreement of each and every loan portfolio.Muti- tasking by working on different portfolios of Mortgage loan and making sure that every loan document of customer meets the Citi Mortgage requirement for closing.

Mumbai

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Troubleshooting on Hp computers (Hardware and Software issues) via remote sessions (VPN) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport… Show more • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Troubleshooting on Hp computers (Hardware and Software issues) via remote sessions (VPN) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance Show less

Mumbai, Maharashtra, India

As part of my role in the US Voice Collection Process at CFC Mortgage, my responsibilities included:Engaging with customers in a professional and courteous manner to discuss mortgage payments and resolve payment-related queries.Conducting outbound calls to customers to provide reminders, discuss payment options, and address any concerns.Utilizing effective communication and negotiation skills to arrange suitable payment plans and timelines.Recording accurate and detailed… Show more As part of my role in the US Voice Collection Process at CFC Mortgage, my responsibilities included:Engaging with customers in a professional and courteous manner to discuss mortgage payments and resolve payment-related queries.Conducting outbound calls to customers to provide reminders, discuss payment options, and address any concerns.Utilizing effective communication and negotiation skills to arrange suitable payment plans and timelines.Recording accurate and detailed notes of customer interactions in the system for reference and documentation.Collaborating with internal teams to escalate and resolve complex customer issues or discrepancies.Maintaining a high level of compliance with company policies and regulatory requirements during customer interactions.Adhering to performance metrics, such as call quality, call volume, and customer satisfaction, to meet targets and ensure exceptional service delivery.Continuously updating knowledge of mortgage collection practices, industry regulations, and best practices to enhance efficiency and effectiveness.Demonstrating empathy and professionalism while assisting customers who may be experiencing financial challenges.Contributing to team meetings and training sessions to share insights, learn from experiences, and collectively improve collection strategies.Throughout my tenure, I worked diligently to provide respectful and empathetic customer service while achieving collection goals and maintaining the highest ethical standards. Show less

Education record

Bachelor Of Commerce (B.Com.), Business/Commerce, General