Pradeep Shinde Email & Phone Number

Mumbai, Maharashtra, India

Alibag, Maharashtra, India

Pune, Maharashtra, India

Mumbai, Maharashtra, India

worked as Front Office Manager (HOD) with RHG- Radisson Blu Mumbai International Airport, A 5 star hotel with 206 rooms, multiple dining options with large Meetings and Event facilities.

Radisson Blu Hotel Hinjawadi, Pune Area, India

DUTIES AND KRA•Leading Front Office Department of Radisson Blu Pune Hinjawadi (a 151 keys, five star business hotel in the IT hub of the city).•Overall responsible for Front Office Operations for the hotel, handling all guest and internal customer complaints in courteous and efficient manner.•Ensuring smooth coordination between all the operational areas within Front Office and other related departments.•Patrolling on time check-ins & check-outs along with ensuring minimal wait… Show more DUTIES AND KRA•Leading Front Office Department of Radisson Blu Pune Hinjawadi (a 151 keys, five star business hotel in the IT hub of the city).•Overall responsible for Front Office Operations for the hotel, handling all guest and internal customer complaints in courteous and efficient manner.•Ensuring smooth coordination between all the operational areas within Front Office and other related departments.•Patrolling on time check-ins & check-outs along with ensuring minimal wait time for esteemed clients.•Securing compliance with all front office policies, payments, specified standards & procedures.•Conducting QPR audit check and supported quality audit through LRA Deloitte.•Responsible to improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.•Responsible to maximize hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR•Handling departmental P&L report, monitoring actual versus budgeted expenses.•Reviewing and ensuring cost control measures like recycling of printing & stationary, clubbing of complimentary transportations, etc. have been taken care by the team. •Coordinating with the on-duty manager for cash control, monitoring departmental costs and ensuring performance against the specified budget.•Supervising recruitment as well as training of staffs for the purpose of grooming them up for a better efficiency & guest satisfaction.•Recognizing training plan for all Front Office sub-departments to ensure compliance and efficiency of training activities.•Responsible for People leadership of direct reports and their teams (recruitment and selection, performance management (Appraisal/PDP), team member development and motivation, counselling / disciplinary issues.•Handling ReviewPro and maintaining superior scores of GRI, GSS, NPS, etc. Show less

Reporting to General Manager, Responsible person for all the activities at front desk.managing front office operation on day to day basis, Revenue management, Yield managment. strongly participated in to 2018 - 2019 financial budget.

Indore, Madhya Pradesh, India

Reporting to Room Division Manager• Operating 200 Rooms.Core work activities • Supporting management of Front Desk Team.• Monitoring and supporting Progress toward guest services and front desk goals.• Ensure exceptional customer services. • Manage hotel policies. Duties and Responsibilities Assist the Room Division Manager in administering front office functions and supervising staff on a daily basis in front office areas.Position directs… Show more Reporting to Room Division Manager• Operating 200 Rooms.Core work activities • Supporting management of Front Desk Team.• Monitoring and supporting Progress toward guest services and front desk goals.• Ensure exceptional customer services. • Manage hotel policies. Duties and Responsibilities Assist the Room Division Manager in administering front office functions and supervising staff on a daily basis in front office areas.Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and checkout process. Responsible for guest and employee satisfaction and maximizes the financial performances of the department. • Overall in-charge of operations at all areas of Front Office, including Front Desk, Guest Relations. • Participates in the development and implementation of corrective action plans based on review of comment cards/ online feedback / social media and guest satisfaction results. • Arranging training and development programs for Associate in the department, in technical, administrative and Managerial abilities, keeping an eye at future growth. • Maintaining service standard by communicating and assisting individuals, by making understand guest needs through guest feedback, and individual training when needed.• Making plan for & conduct Internal audits for Front office areas, maintenance requirements, repairs and refurbishing, • Maintaining clear communication and consistent massage regarding the front office goals and to produce desired results. Show less

Pune Area, India

About Hotel :-Award-winning business hotel in Pune, where guests experience world-class, personalized service with modern accommodations and close proximity to the business zones of EON IT Park, Magarpatta and Ranjangaon MIDC. Situated just five kilometers from Pune International Airport (PNQ), our sleek, stylish hotel offers all the comforts of home in 141 spacious, well-equipped guest rooms, including Free high-speed, wireless Internet and flat-screen televisions. Make your mornings… Show more About Hotel :-Award-winning business hotel in Pune, where guests experience world-class, personalized service with modern accommodations and close proximity to the business zones of EON IT Park, Magarpatta and Ranjangaon MIDC. Situated just five kilometers from Pune International Airport (PNQ), our sleek, stylish hotel offers all the comforts of home in 141 spacious, well-equipped guest rooms, including Free high-speed, wireless Internet and flat-screen televisions. Make your mornings more productive by enjoying a workout in the fitness center. Duties and Responsibilities:-Leading a team of 30 members * Training, Rostering, Job Allocation of Staff * Meeting VIP, Long stay, Repeat Guests * Ensuring Brand standards maintained * Ensuring guest satisfaction and ON Brand experience * Responsible for monitoring day to day operations of Front office , Concierge, Operator, Front Desk, Bell Desk * Responsible for handling and resolution of guest complaints * Maintain daily reports of House Status * Responsible for resolution of Billing disputes * Monitoring Loyalty program enrollments and handling issues with the credit of the points for guests * Ensuring correct accounting of Cash impress by Front Desk Cashiers To plan and execute the activities of Front office sections to ensure adherence to the standard, policies and procedures of the hotel.Ensure guest satisfaction is met and consistently strive for excellence as per the hotel service standard.Discuss short term selling strategy for hotel and in the central reservations system and revenue management system. Includes rates to sell as well as overbooking levels.Monitor competitor’s rates using rate shopping tool.Review hotel pricing structure.Review booking trends through various sales channels (Monthly).Detailed market segment analysis (Monthly).Online travel agents promotions and management to grow market share. Relationship building with key OTA partners.Yield management. Show less

Pune Area, India

Started working with Radisson Blu Hotel Pune Kharadi as Front Office Executive in June 2012 till April 2015.

Pune

About Hotel:-TheVits- Orchid - Five Star Ecotel Hotel in PuneLocated on the Pune-Bangalore Highway Near the Chhatrapati Shivaji Sports Complex The Vits-Orchid Hotel, Pune, is a five-star property and an Ecotel Hotel in India that exudes grace and luxuriance. Away from all the hustle-and- bustle of the busy city, The Vits-Orchid Hotel in Pune is at an ideal distance from many IT and software hubs in PuneSprawled across six acres of stunning landscaped gardens, The Vits-Orchid… Show more About Hotel:-TheVits- Orchid - Five Star Ecotel Hotel in PuneLocated on the Pune-Bangalore Highway Near the Chhatrapati Shivaji Sports Complex The Vits-Orchid Hotel, Pune, is a five-star property and an Ecotel Hotel in India that exudes grace and luxuriance. Away from all the hustle-and- bustle of the busy city, The Vits-Orchid Hotel in Pune is at an ideal distance from many IT and software hubs in PuneSprawled across six acres of stunning landscaped gardens, The Vits-Orchid Hotel, Pune, is host to an assortment of world-class conference rooms, banquet halls, and outdoor lawns for events. The hotel, an instantly recognizable building on the Pune-Bangalore highway.a) Operating 208 Roomsb) Atrium -24hrs multi cuisine restaurant c) Boulevard - 24hrs multi cuisine restaurantd) Marline- The Lunge Bare) Banquet of -22000sq. ft. Show less

Pune