Pradeep V Email & Phone Number

Bengaluru, Karnataka, India

Client: HealthcareUnderstanding of healthcare-related EDI transactions (X12) particularly 270/271, 276/277, 835, 834, 820 and 837Familiarity with Tibco AdministratorConfluence - Creating and updating process specific updatesenvironmentExperience working with large Healthcare CustomerMonitoring for EDI environments such as Splunk, Dynatrace, PagerDutyKnowledge of Toad (Oracle DB)Control-M - Checking for Job status related to various transactions Familiarity with GitLab Pipelines, Tibco EMS Message QueuesExperience with dashboards like PowerBiSupporting Deployment and performing smoke tests of transactionXES Manager - Monitoring/Managing Profiles and routesTransaction Manager - Knowledge of checking and analysing various transactionsITSM background with understanding of Incident Management, Change ManagementExperience in 24/7 production support

Bengaluru, Karnataka, India

Client: City of PhiladelphiaAnalyzing Web Service issuesMonitoring all client OEM DashboardsTracking OEM related updates

Bengaluru, Karnataka, India

Client: PhilipsEnsure client’s business requirements are successfully metActive role in supporting the team with day-to-day activities of the service desk ensuring calls and tickets (emails) are answered within the appropriate SLAEmphasize more on using the knowledge bases in troubleshooting/Solving the issues to reduce escalations to maintain Case closure rateTo update the Knowledge base with latest solutionsAddress all escalations related to the customer’s including management of severity one issues to resolutionResponsible to ensure uninterrupted data flow in all Client applicationsResponsible for communication towards business stakeholders on critical issuesResponsible for end-to-end sanity checks after the deployment and during releases for Client Portal.Conducted cross functional application training for team membersMonitoring the effectiveness of incident management and making recommendations for improvementHandle the escalations from the clients within the specified SLACoordinating with the Problem Management teamArrange training for new associates with IT Service desk tasks and Client businessEnsure all the process related documents are current and ready to use for the teamConduct team meetings once a month for communications and updatesResponsible and accountable for all the activities taking place during the shiftEnsure effective Shift Handover, thus avoiding any service interruptionEnsure the team adheres to the scheduled planIdentify and cross skill associates and use the resources effectively during contingenciesMaintain tracker for monthly update of calls, emails, escalations handledAdhere to the Client policies and procedures

Bengaluru, Karnataka, India

Responsible for efficient delivery of the project deliverables by way of validating Insurance Policies.Maintaining Reports on a weekly and monthly basis.Responsible for assignment of work, management and performance of team.Responsible for maintaining all the Process related Updates received from Client or respective Audit (Quality) Department.Providing Training and assistance to team members on a daily basis.Responsible for Monitoring, Coaching, and mentoring the team members on a daily basis in order to improve the performance of the team and process.Providing Feedback to the team members on a regular basis in order to improve the Quality of the team members.Updating of SOP’s on a regular basis.Efficiently handled remote transition of Certificates process in 64 US locations and sought appreciation from Client as well as Internal Management.Established Best practices in quality frameworks to champion quality initiatives that achieve higher business benefits.Reviewed process compliance and sign off on SOP changes as part of the quality plan to ensure robustness of the process.Awarded for maintaining highest productivity and quality of the teamCompleted INS 21 (P&C) from AICPCU (American Institute For Chartered Property Casualty Underwriters)