A result-oriented Program Manager, I specialize in smoothly managing large scale product and policy changes in E-commerce Risk Operations. In 7+ years of experience in this domain, I have led teams and projects spanning across global network. In People Management, I developed an energetic team of ~35 employees and coached 4 to promotions in a span of 18 months. As a program manager, I've led initiatives realising 20% improvement in function wide quality and ~10% improvement efficiency, spanning over ~600 risk investigators across 10 global sites, delivering best customer experience. I've also led automations and platform launches enhancing tooling capabilities for risk operations.