Pradipsinh Chauhan Email and Phone Number

•L1 and L2 Support for End users for any technical issues.•Taking remote access of End users system and fixing the issue.•Installation of all kinds of software•Troubleshooting of all office applications.•Assigning Virtual Desktops to the End users.•Troubleshooting of VMWare client and VDI issues.•Working with the resolver team to get the issue fixed in case of escalation.•Resolving VPN issues on personal and corporate device.•Helping configure corporate email access on phone Major Incident management• First point of contact in case of Outage and Significant Business Incidents.• Creating the Incident ticket and assigning to the resolver team.• Reporting the outage to the respective resolver group like Server team or application team etc.• Initiating the Bridge call, contacting the resolver groups and getting them on bridge call to resolve the Outage.• Sending the outage notification to the Top management to keep them informed.• Contacting the Severity team over the phone notifying about the Bridge call.• Taking timely update on the progress of the outage resolution.• Updating the News on company portal to keep employees informed about the outage.• Verifying with the End Users once the outage has been resolved.• Taking the update on root cause of the outage.• Keeping the Incident ticket updated with the steps taken to resolve the outage.

Voice tech support for Business internet services for technology like DSL, ADSL, SDSL & T1Worked closely and effectively with vendors like AT&T, Global Capacity, Verizon to troubleshoot on Layer 2 issues on DSLAM and RADIUS.Administrating LAN’s, WAN’s, Intranet/InternetSupport of routers & modems like Comtrend, Netgear, Cisco and Netopia.Working on Email escalation and Tickets to dispatch technician if needed.