Praduman Singh Email and Phone Number

• Manage end to end workflow with the customer from the initiation of the project bid till delivery of the project which includes creation of SOP, sign off the contract, procurement of licenses, vendor management• Work with pre-sales team and provide solution depending on the customers’ requirements• Currently handling 2 accounts – one where setting up an environment for the customer on SolarWinds for the complete monitoring of its Network estate second where transformation to New Relic and Evolven• Work with Architects from customer front & internal teams and provide solution depending on the customers’ requirements• Responsible for complete end to end solution from the phase of HLD, LLD, Implementation & till steady state• Using New Relic as a monitoring tool & enabled server monitoring through New Relic agent & complete automated through Chef• Implementing Evolven as an analytical tool in the environment which work on AI and ML. Integrating with SNOW to read unauthorized changes, certificate expiry, comparing the servers from DR perspective, etc• Integration of SolarWinds with SNOW ITSM,ITOM, Splunk & Slack• End to end expertise in installation, configuration of tool with regards to polling, traps, syslog monitoring & integration with Active Directory.• Work with customer in establishing the infra build, connectivity between the end point devices & SolarWinds through port enablement over firewall• Worked on implementing SolarWinds on Azure & AWS cloud• Defined alerts for proactive monitoring of IT Infrastructure as per the requirements from the customer.• Defined polling through SNMP, WMI & agent based• Configured alarming system through emails and tickets

Project Lead for Solarwinds:Implementation of Solarwinds for various customers and setting up infra and working on HLD and LLD designsWorking with customers & internal stakeholders to under requirements & deliver them with accuracyIntegration of Solarwinds with SNOW and SlackPreparation of Dashboards & reports for better visibilityDefined alerts for proactive monitoring of IT InfrastructureUniform polling for all the devices & configured those SNMP, WMI & ICMP protocols for accurate informationConfigured alarming system through emails

Implemented, analyse & configured Solarwinds in the customer environmentManaged a NOC team of 15+ members & managed complete monitoring through SolarwindsWorked Orion modules like NPM 12.2, NCM 7.6 & SAM 6.4Configured alerts and reports as per demand from customers & internal teamsPerformed direct integration with Service NOW toolCreated and managed dashboard & maps

Technical Lead at Offshore: Manage Mitel, ShoreTel & CUCM telephony infrastructuresElementary knowledge to work on switches for managing the IPT infrastructureWorked on various IPT protocols such as SIP,SCCP,H323Worked on setting up IVR setup & call distribution as per demand from customer requirementsShoreTel phone system implementation across different sites within UKContact Centre ImplementationWall Board implementation with different metricsComplete implementation and management of Solarwinds. Manage Project Monthy Reports and Business Reviews with the stack holders.

Onsite Role as Deskside Support Engineer: Complete Data Centre Management and responsible for the migration.Tasks performed under Data Management: Hardware issue related to server, switches or storage devices, network patching, Mounting devices, Working with different vendors.Build and configure laptops through SCCM across UK. Setup new offices for the clients from the scratch which involved- Setup laptops/desktops, phones, printers and responsible for server and switch patching.

Offshore Deskside Support Engineer:Managed SCCM and and troubleshot on issues with Task Sequence, Hardware, Build etc. Coordinated with teams on monthly patching. End to End support for any hardware and software related issues for laptops/desktops.

Technical Support Engineer- L1.5 : Troubleshot any client or server related issues in UAT and PRODUCTION environment (Windows-7,8.1,10,XP and Vista, Server- 2003,2012 R2). Managed Active Directory and O-365 for the customer and troubleshoot applications like Outlook and One Drive. Worked on PowerShell scripting- connect to devices remotely, install the software from backend.

Technical Support Engineer: Managed over 5000 Incidents/Requests per month, maintaining an overall resolution rate of 80-85%. Worked on Microsoft Exchange Management Console and Citrix Xenapp.Managed Job Scheduling and error log check.