Pragya Mishra Email and Phone Number

VMock is THE destination for students and professionals globally as they navigate complex job markets and get ready to put their best foot forward. Its SMART Career Acceleration platform is built with a mission to accelerate every student and professional’s career journey to maximize their success.As a Client Success Manager at VMock, I'm handling the Australian and European set of customers to make them fully equipped with our product offerings and navigate through the path of successful career acceleration of students and working professionals. My job role includes following aspects:1. Liaising with University Career Services divisions to gather and understand their requirements.2. Analyse client requirements and prioritise features for development.3.Work with multiple product teams and business disciplines to customise VMock's offerings as per client requirement.4. Develop technical domain expertise and formulate strategies to drive user engagement.5. Forecast and track key account metrics to drive insights and build a "success plan" with identified objectives, milestones and metrics needed to achieve them.6. Owning post-sales account management and communication for key accounts across the globe.7. Design presentations and regular analysis of data to share with upper management, senior leadership or clients.

1.Provide support delivery management of premier issues and services designed to improve customer operational health2.Manage a portfolio of US Customers in the domain of Supply chain, Cognitive Procurement and Spend Analysis3.Facilitate executive connects and drive strategic meetings through QBRs 4.Evaluate, estimate and execute Change Requests5.Define processes for delivering solution effectively with high quality6.Work with multiple teams internally(product, engineering, technical) to ensure smooth running of customer projects7.Create ROI and Value Proposition for the customer for continued renewal8.Preparation and presentation of Monthly/Quarterly Business Reviews for continuous growth, adoption tracking and go-value KPI tracking

1. Manage a portfolio of clients across the US region and assist them in smooth onboarding process2. Collaborate with sales, product and support teams to ensure customer outcomes are accomplished3. Ensure customers are successful in onboarding and have a clear rollout/adoption plan4. Assist the customer for ongoing adoption and support use cases to drive supreme value from Apptio products5. Advocate for the customer’s needs cross-departmentally6. Ensuring regular updates, issues, actions and escalations are managed appropriately7. Operational Excellence to educate customers on best practices and ensure they maintain a healthy platform

1. Handled BFSI customers - Banks, NBFCs and Fintechs 2. Responsible for Improved Customer Satisfaction and end-to-end project delivery3. Customer Retention and Adoption Improvement4. Deeply Involved in enhancements and fine-tuning of products5. Gathering, understanding and preparation of detailed client specification documents.

Internship in Derivatives and Technical Research department