Pragya Mishra Email and Phone Number

Understand business processes, key areas, regulations and perform risk based internal audit to identify process gaps. Develop action plans by analyzing data to create efficiency as well as strengthening internal controls.Institutionalize control measures for compliance and to reduce vulnerability to fraud, improving the effectiveness of operations & reliability of management reporting.Key areas of risk assessment includes customer touch points like contact centre, customer value management and outbound. Also assessed enterprise business units like Marketing, Business Development & New Product Development for leading Telecom operators in Middle East.Recommend business process improvement initiatives to enable new opportunities for process efficiencies.

Support business with performance analytics of Digital assets (website & App), turn insights into actionable recommendation & drive actions to create business value. Interpret business requirements into technical feasible requirements. Facilitate communication between business & tech teams to analyse, scope & prioritize requirements. Identify requirement delivery methodology (Agile/Waterfall), engage Partner teams to work on Functional Requirement Specifications (FRS)/Product backlog, review document. Identify key stakeholders, perform analysis of user stories & make amendments wherever necessary. Facilitate working sessions with teams & provide inputs to prioritize user stories. Manage project implementation throughout the Software Development Life Cycle (SDLC) – create project schedule, drive discussions, suggest technology solutions, collaborate with internal teams to design & develop, SIT UAT testing, Go live support.Implement Process Automation technologies via Rich Communication Services (RCS) & WhatsApp for business to enable interactive 2-way communication with consumer.

Integrated Applications with web Single Sign-On (SSO) across multiple environments involving releases of existing and new applications; Support for User Provisioning & Identity Management.Troubleshooting issues of 450+ web SSO enabled applications used by 4.5 lakhs+ Deutsche Banks’ employees and customers with 9 resources; Successfully achieved 80% Conversion Efficiency.Suggested SCT-Standard Change Templates for repeated production change; resulted in reduction of change request count by 30%.Handled Project Management Review for the project to ensure green status; Formalized and Scheduled implementation plans for application releases of projects.