Pragya Rastogi Email and Phone Number

Managed the Guest Relations department at Ramada Plaza & Ramada by Wyndham Hotel & Convention Centre Lucknow Cross functional roles - - Finalized room assignments for Leisure guests (Daily)- Created and conducted trainings for new hires in the Guest Relations department along with HR mandatory trainings for new and existing staff (Fall 2023, Spring 2024). - Ensured target achievement of Wyndham membership enrollments (Quarterly).- Created Same Day Travel Packages from Ramada Lucknow to nearby cities (Fall 2023).(296 rooms)

Remote work during COVID-19 pandemic- Identified non-retail items for destruction and processed documentation for them- Collaborated with Team Engagement to host department specific eventsCross functional role - Created and conducted trainings for new hires in the Collateral Procurement department.*position ended - to pursue education.

- Processed check-in/out and guest payments- Sold/Upsold Room & VIP Club packages to guests- Answered guest calls & attended to their needs- Completed Daily Front Desk reports per shift(450 rooms)*position ended due to COVID-19 pandemic.

- Balanced revenue and expense transactions, created audit reports- Attended to guest needs, assisted in check-in/out & selling/upselling to guests(62 rooms)*position ended - overnight position not suitable for health.

Part-Time work during Bachelors degreePeer Advisor: - Provided drop-in advising services to students in University College- Assisted students with university technology and campus resourcesTeam Assistant: - Managed student data to identify trends and develop outreach initiatives- Conducted phone/email outreach to students and maintain cluster’s presence onUniversity technology (Canvas)- Assisted with planning, preparation and implementation of cluster-specific eventsNational Mentoring Symposium Coordinator: - Assisted in the planning and execution of 2018 National Mentoring Symposiumand 2018 Mentor Celebration- Developed and executed Customer Service Training for the front desk of Bepko Learning Center