Prakash Jayakumar Email & Phone Number

Trichy

Technical RecruiterAcross Borders Management Consulting Group LLC.July 2015 – Present (1 month) Mount Dora, FLFocused in contract, contract to hire or permanent placements.•Responsible for the sourcing, selection, and recruitment services on all Professional Services/Consulting positions across the US. •Utilizes feedback from hiring department to develop firm understanding of department and position requirements.•Coordinates all types of interviews, including but not limited to phone screens, Skype, and in-person interviews•Checks references and reviews applicants’ work history, education, training and other qualifications•Screens candidate resumes and conduct thorough phone interviews.•Negotiates candidates pay rate•Submit candidates that meet client needs.•Consistently and effectively communicates with Account Managers regarding future and current openings, skills set, priority and bill rates.•Posts jobs on various job portals.

Trichy

Taking care of Escalated calls from Associates, Team leaders & Clients.  Handling rude, irate & legal action complaints Resolving customer issues with polite & proper manner Suggest customer for a good plans & promotions Retain the customer from churn, non usage & Run and disclosed Handling the service related escalation call. Follow up with the high payment customers for their timely payment. Handling the legal issue calls and resolving it. Providing good customer service. Coordinating with the other team to resolve the service calls. Excellent knowledge in trouble shooting and manual settings for GPRS 2G & 3G, MIFI,USB Stick, WIFI, PC Suit, Laptop and MAC and All kind of Mobiles.

Master Of Business Administration (M.B.A.), Marketing Management, General, A

Activities and Societies: DEBATE TEAM,STAND UP COMEDY

Bachelor’S Degree, Business Administration And Management, General, B

Activities and Societies: SPEECH COMPETION,DANCE,SPORTS