• Focussed approach on Collections-based Model• Drive KPI's - AR>90, month close,credit balance• Lead the Weekly Leadership Client Call to discuss the metrics trend and way forward• Lead weekly client calls with the onshore managers, along with Team LeadsRepresent the account at the weekly review meet with the internal Leadership team to discuss team health with the top management• Single point of contact for client escalations pertaining to clinic escalations• Consistently met the Internal Quality Metrics - Quality, Attendance, Attrition, Unworked% Primary contact for all BCP situations• Conduct Weekly/Monthly Reviews with Team Leaders to gauge performance and assign goals• Develop strong interpersonal relationships with stakeholders to work as one team and meet the deliverables• Drive performance using Metrics-driven approach. Analysing weekly data and understanding trends, systematic projection of data to the team• Ensure SL targets are met on a daily-basis both on revenue and customer satisfaction• Directly responsible for fostering team health & developmentDriving team development initiatives and engagement of team members•Driving the Performance Appraisal process with the team members through the ear