• Write high-quality technical documentation for an analytical product that recommends sales tactics.• Organize documentation, from the layout of content on a page to finding its proper place in the entire documentation taxonomy, with search optimization in mind.• Collaborate with designers, researchers, product managers, data scientists, and engineers to define requirements, and manage projects and stakeholders.• Take proactive steps to identify and propose changes to improve team processes.• Define best practices, team processes, and content strategy principles that establishthe highest-standard in content quality of developer documentation.• Ensure the team is constantly aware of upcoming content needs and requirements by continually and proactively gathering information from stakeholders of new documentation requirements and shifting priorities.• Analyze data to determine, recommend, and plan new processes in the technical writing function to drive quality and efficiencies.• Respond to documentation feedback from internal stakeholders, surveys, and other feedback channels.

• Created high-quality documentation for Management and Analytical System software.• Delivered documentation for Web Analytics product.• Delivered use-cases that help the customer achieve the intended results.• Prepared conceptual documentation that has enough details about the feature concept.• Delivered documentation that includes instantiation, configuration, troubleshooting, maintenance, GUI operation, alarms, statistics, and Command-line Interface (CLI) manuals.• Reviewed Sonus Style Guide, and updated information according to the MSTP and CMS.

• Developed and maintained the technical and user documentation for all products and services; built and supported by the development team and to ensure documentation is easily searchable, navigable and traversable.• Worked with the Agile team leads to ensure the scope of documentation before sprint planning.• Authored documentation stories outlining the agreed scope in time for sprint planning.• Communicated blocking issues and challenges to the Project Manager and Agile Teamto address them within the sprint.• Collected and built own materials for end-user documentation by exploring the capabilities of the platform (with stories, context, etc., provided from product team).• Reviewed technical solutions to establish technical specifications and the material required for successful technical documentation.• Worked with the wider stakeholders to define and update cross-business standards as appropriate, including, but not limited to terminology and style.• Analyzed the documentation (using analytics tools) to fix issues and ensure that the user's path through the documentation to their desired page is optimal.

• Created, maintained, and updated manuals, procedures, specifications, and other documents.• Designed and established style guidelines and standards for texts and illustrations to meet business needs.• Compiled, organized, and written online help files to support end-users.• Written technical documents in compliance with the company's established standardsand guidelines.• Provided writing, editing, and designing support to other team members.