Prakash Ojha Email and Phone Number

• Oversee store operations for Equity store of Croma, the nation's first large format specialist chain for consumer electronics and durables (CDIT).• Manage MIS and collaborate with cross-functional teams including DC (warehousing), merchandising, buying, supply chain, engineering, marketing, and human resources to ensure smooth store functioning.• Foster team development by tracking knowledge through assessments, modules, and brand certifications.• Manage guest processes in-store, ensuring 100% customer satisfaction, and monitor NPS and mystery scores to maintain standards.• Oversee inventory management and shrinkage control in collaboration with relevant departments.• Manage customer service and ensure timely resolution of service-related calls through CSD management.• Coordinate with brand managers to address store and customer needs.• Collaborate with buying and merchandising teams to arrange products, adjust pricing, and maintain store margins.• Oversee smooth operations of different store departments including Accounts, Customer Service Desk, Back Dock, and Omni Channel.• Manage a store with a 14000 Sq. Ft. area.• Develop sales, profitability, and customer experience strategies for monthly, weekly, and daily operations, ensuring KPI achievement.• Enforce strict cost control, conduct cost analysis, and manage inventory, purchasing, and supply chain to minimize losses.• Plan and implement strategies to uphold brand standards and operational excellence, focusing on core processes.• Ensure customer satisfaction and implement corrective action plans to address customer complaints through the customer service desk.• Utilize strong interpersonal communication skills with customers and inter-departmental personnel to maintain 5-star service standards and enhance customer experience.• Manage staffing, hiring, and recruitment processes to minimize turnover and maximize retention.• Efficiently deploy staff to deliver high-class service standards.

Overseeing all aspects of restaurant operations, including training, guest service, finance, inventory management, P&L, audits, budgeting, hiring, supply chain management, and product development, to ensure optimal performance and continuous growth.

Overseeing restaurant operations and team management, with a focus on budgeting, inventory management, training, hiring, supply chain management, and product development to drive growth and excellence.