Prakash Pathak Email & Phone Number

Greater Philadelphia

Wilmington, Delaware

Wilmington Delaware

Directed Quality Control and Quality Assurance, ensuring investigating teams followed AML policy and procedure and provided most efficient real-time reporting and feedback for performance consistency and regulatory compliance. Involved in AML process development for appropriate alert channel and Kaizen POD.• Engineered SharePoint / SQL database, automatically producing real time quality reporting for AML investigation team. Directed Quality Assurance AML operation team, to produce accurate… Show more Directed Quality Control and Quality Assurance, ensuring investigating teams followed AML policy and procedure and provided most efficient real-time reporting and feedback for performance consistency and regulatory compliance. Involved in AML process development for appropriate alert channel and Kaizen POD.• Engineered SharePoint / SQL database, automatically producing real time quality reporting for AML investigation team. Directed Quality Assurance AML operation team, to produce accurate production reports and matrices for investigator, LOBs and manager by site. • Introduce analytic teams to provide root cause analysis and gain insight opportunities to enhance quality.• Partnered with auditors to identify and close control gaps. Show less

• Managed Business and Commercial AML operation team to investigate retail and commercial client’s unusual activities. Identified and resolved AML alerts resulting in process improvement solutions.• Collaborated in developing specific alert channels based on LOB and typology.• Developed database to enable automated reporting capability for AML operation team to run various production and quality matrices for investigation teams.• Cultivated two operation metrics modeling tools:… Show more • Managed Business and Commercial AML operation team to investigate retail and commercial client’s unusual activities. Identified and resolved AML alerts resulting in process improvement solutions.• Collaborated in developing specific alert channels based on LOB and typology.• Developed database to enable automated reporting capability for AML operation team to run various production and quality matrices for investigation teams.• Cultivated two operation metrics modeling tools: forecast actual vs. forecast alert cycle completion, as well as insight into the required staffing level and Performance metrics tool to generate individual quality and throughout performance metrics for staff members. • Worked with investigator team to resolve issues. Trained team in systems to complete investigation. Show less

Newark, De

Propelled Special Major Projects, driving operational efficiency and mitigating risk. Provided metrics reporting, automation, enhanced access permission, metrics and critical information. • Drove multi-phase STAR project from User Developed Tool (UDT) and reporting stream. Developed inventory control system for Global One system related report and UDTs impacted by Global One system. • Analyzed impacted report ensuring information captured and covered in new application. Partnered with… Show more Propelled Special Major Projects, driving operational efficiency and mitigating risk. Provided metrics reporting, automation, enhanced access permission, metrics and critical information. • Drove multi-phase STAR project from User Developed Tool (UDT) and reporting stream. Developed inventory control system for Global One system related report and UDTs impacted by Global One system. • Analyzed impacted report ensuring information captured and covered in new application. Partnered with SMEs and Tech team to ensure required information and reports were included in the project plan for design, code drop, unit testing and UAT testing. Completed testing and implemented solution. • Enhanced and prioritized ADR Reconciliation completion timeline; changed offshore team working hours to meet reconciliation deadlines of reconciliation to complete daily settlement in UK an LTNAM for the necessary region. Saved 10 FTE hours’ savings weekly basis, and reduced breaks by 67%.• Designed and Developed robust reporting database, providing matrices and charts on the fly; tracked a variety of information for clients, borrowers and ad hoc inquiries. Produced KPI metric for total errors, inquiry turnaround, time spend, process, check list, client and borrower update. • Incorporated QA checklists with Access Database, eliminating redundant checklists and providing proper validation with support documentation.• Developed automated process, the checklist, internal team matrix, and top five clients. Provided automation, reduced human errors, clear and concise reports and saved five hours daily.• Initiated Logical Comparison System (LCS) database for comparison between client lending preferences are appropriately set-up within the lending systems (SLX, DML, SLMU, and Client Crediting UDT). Show less

Beverly Hills, Ca

Provided timely and reliable reporting on loan payments, and bank reconciliation. Designed and developed reports for paid off loans, payment history, scanned report, and automation of data verification on daily data entry for financial system by utilizing ITI, Foxtrot and Cognos system

Managed two Identity Theft products with over $85MM in revenue by managing and enhancing customer experience to 1.4MM existing active accounts.• Designed and implemented Chase Identity protection fulfillment kit which has improved over 10% of customer satisfaction and over 15% of retention• Led automated VRU project which improved 15% customer experience and reduced over $350M expense.• Managed the conversion, mapping and standardization program with more than $60MM in credit card… Show more Managed two Identity Theft products with over $85MM in revenue by managing and enhancing customer experience to 1.4MM existing active accounts.• Designed and implemented Chase Identity protection fulfillment kit which has improved over 10% of customer satisfaction and over 15% of retention• Led automated VRU project which improved 15% customer experience and reduced over $350M expense.• Managed the conversion, mapping and standardization program with more than $60MM in credit card outstanding involving 350M card-members. • Developed attrition analysis to identify root causes and implement solutions that improved retention by 20%. Implemented new customer services script; improved retention rate by 5% Show less

Wilmington, De

I have managed two proprietary fee service products, Health Provider Plan and Buyer’s Confidence. Drove P&L in positive direction for fee services in support of company goal. Positively Impacted sales, retention, expense and revenue. Led strategic design and implementation of marketing programs, including marketing material development and production of creative, test and roll-out strategies in nine different channels: • Sales – Exceeded stretch goal by 25%.• Expense – Exceeded stretch… Show more I have managed two proprietary fee service products, Health Provider Plan and Buyer’s Confidence. Drove P&L in positive direction for fee services in support of company goal. Positively Impacted sales, retention, expense and revenue. Led strategic design and implementation of marketing programs, including marketing material development and production of creative, test and roll-out strategies in nine different channels: • Sales – Exceeded stretch goal by 25%.• Expense – Exceeded stretch goal by 20% through reducing expenses.• Retention – Improved retention by 17%. • Revenue – Exceeded (PTP) stretch goal by 10%. Show less

Drove quality and productivity efforts across the organization to support the identification, execution, and program development of card services.• Led the Photo Card project team; reduced cycle time by 75% and reject errors by 26%, plus added three more products to photo card products. • Met project target of $1.3MM in revenue and $500M in expense savings by end of six month project.• Led, coached, and trained teams in the use of Six Sigma tools and re-engineering processes… Show more Drove quality and productivity efforts across the organization to support the identification, execution, and program development of card services.• Led the Photo Card project team; reduced cycle time by 75% and reject errors by 26%, plus added three more products to photo card products. • Met project target of $1.3MM in revenue and $500M in expense savings by end of six month project.• Led, coached, and trained teams in the use of Six Sigma tools and re-engineering processes utilizing Methodology (DMAIIC and DFFS)• Delivered $419.6M in expense saving and $478.9M in revenue benefit by reengineering call routing process Show less

Managed rewards program settlements.• Reported Income & Expense (“I & E”) results for reward programs to senior management.• Managed accounting for Agent bank relationships.• Developed customized financial reporting automation.