Working with ORACLE Client as an individual contributor•​Scope client’s issue by collecting relevant facts; investigating the problem by doing self- research and by involving other teams as needed.•​Ensure that support request is handled per service level agreement and to the highest possible customer satisfaction by setting the right expectation and fulfilling my commitments.•​Provided weekly detailed reports to Senior Management.•​Increased Team productivity and automated respective tasks by using SQL and PowerShell Scripts.• Worked with Intune for device management, special app deployment• Worked on Intune with OMA-URI identifier to define specific configurations for device features, apps, or security settings providing more flexibility in managing and customizing devices.• Policy enforcement, and resolving any software or configuration problems.•​Designed the project plan and detailed How-To for an upgrade to SCCM to latest versions.•​Detailed Design and implementation of SCCM.•​Provide monthly reporting of patching activity; work with local teams to resolve patching and infrastructure related issues.•​Manage SCCM Software Update Point (SUP) and perform scripting to automate functions.•​Perform installation, evaluation, maintenance, and problem resolution for the SCCM server and DPs.•​Achieved 98% SCCM & infrastructure availability, ensured zero escalations & consistently maintained the Quality•​Achieved 97% Patching completion rate. •​Experience in SCCM 2012, endpoint Configuration manager 2017 implantation of projects and built primary sites, secondary sites, management points and distribution points.•​involved in SCCM 2012, endpoint configuration manager 2017 site client or maintenance task settings.

Worked as MIM for Merck MSD ops.

Network Troubleshooter/ Consultant for At&t.