Padma Rallapalli Email & Phone Number

Remote

Greater Atlanta Area

Developed and led a centralized revenue assurance and compliance team from five different regions, standardizing operations and eliminating process redundancy. Orchestrated automation strategy to address system limitations, leading to improved customer account management. Coordinated with other organizational departments to ensure a comprehensive solution to customer billing issues. Designed and deployed comprehensive system roles in the new billing system, reducing billing errors. Fostered an inclusive team culture, raising employee satisfaction rates by 25% year over year. Led the APA (Asian Pacific ERG) for two years.Highlights of accomplishments in this role include:• Enhanced customer experience by identifying trends and opportunities for content development; reducing manual interactions of automated credits by 15% and customer billing journey by 25%.• Integrated key process improvements affecting billing system locks scripts for equipment and service, reducing manual error correction by 70% and resource by 55%.

Alpharetta Ga

Managed a team of 45 professionals, maintaining high-quality standards and employee accountability. Established a rigorous audit system, providing transparency into daily operations and enhancing the team's visibility within the business. Oversaw employee audits around employee discounts, ensuring they fell off if the employees were discarded or left the company. Enhanced perception of the team and its expertise, involving them more proactively in conversations about billing issues or new product launches. Led the rollout, training, and support of a new collaboration portal, "BI One Stop", enhancing team collaboration and information accessibility.Highlights of accomplishments in this role include:• Saved $25M-$30M per annum by resolving revenue leakage for the mobility line of business.• Led the Seven Area Risk Assessment Program (SARA) engaging key areas like revenue, sales, tax, marketing, legal, and others, resulting in annual savings of $25M.

Atlanta Ga

Led a combined team of 44 employees and consultants to manage, validate, and report on key performance metrics of 116M subscribers, streamlining the reporting process. Took charge of all upgrades/systems maintenance and support, ensuring high system performance and minimal downtime. Introduced a wide range of customized mobile applications for top-level executives, boosting productivity and decision-making efficiency. Oversaw the management reporting system, used by various company divisions, optimizing information flow and decision-making processes.Highlights of accomplishments in this role include:• Developed an innovative "CFO Certified Report" concept, marking specific reports as a single source of truth, thereby eliminating inefficiencies, and reducing month-end reporting time by three days.• Managed a budget of $3M, ensuring cost-effective utilization and allocation of resources.

Atalnta Ga

Led the pivotal role in the planned AT&T and T-Mobile merger, defining the strategic roadmap for financial systems integration. Collaborated with the CFO of mobility on a special assignment to develop comprehensive integration plans for the general ledger.Highlights of accomplishments in this role include:• Engineered the blueprint for integrating T-Mobile into AT&T's existing systems, setting the stage for a smooth transition.• Facilitated the convergence of four different organizational cultures, promoting unity and a shared vision.

Directed a team of 25 employee consultants to deliver accurate and timely processing, reporting, and journalizing of mobility revenues totaling $3.5B quarterly. Pioneered the revenue share process design and development for the Apple contract, recognized with the CEO Recognition Award for exemplary work.Highlights of accomplishments in this role include:• Implemented the accounting sub-ledger engine, eliminating 15M paper documents per year, saving significant IT storage costs, and accelerating month-end accounting transactions by 2-3 days.• Developed a comprehensive process to calculate revenue share with Apple as part of an exclusive agreement, earning company recognition for flawless execution

• Responsible for all payment vendor relationships and internal payment processing team• Drove the consolidation of 8 payment vendors that we brought down to 3 for and implemented new technology, tools, and processes. Reduced costs through advanced technology and processes resulting in $17M over a 2-year period. We eliminated 20% of the resources. • Responsible for change management for all back-office teams, collections, and customer CARE organization. Timely resolution of customer payment issues.

Mba, Finance And Marketing

Masters of Business Administration

Ms, Economics