A result-oriented leader with expertise in devising strategies aimed at enhancing overall operational performance, people management and development and exceeding deliverance of client defined performance metrics.Proven skills for planning, analysing and optimising capacity to satisfy demand in a timely manner and at a reasonable cost. Demonstrated excellence in overall operation management & making reports and presentations while implementing quality mechanisms to deliver the desired output. Experience in functioning as an escalation gate to resolve critical issues of team members. Possess excellent interpersonal communication & organizational skills with proven abilities in team management, customer relationship management & effective crisis management