• Developing research template, authoring market research deliverable, planning the research process, organizing vendor briefings, addressing client queries• Define project scope, conduct feasibility studies, and perform quality check• Conducting Market Opportunity Assessment Studies through research methods and data sets for market sizing and segmentation (supply, demand and triangulation market sizing)• Creating market insights through rigorous analysis of data using a variety of Data Capture and Modelling• Performing Competitive Market Intelligence (CMI) and Benchmarking studies for competitors to enable them in assessing their current position in the market and subsequently formulating appropriate strategies• Assisting global clients in acquiring knowledge about Emerging Markets through information about market dynamics, competitive environment and regulatory bodies; thus enabling them to draw the Best Business Model and Market Entry Strategy

• Acquiring, growing and deepening Priority Banking customer relationships through effective relationship management • Focus on the analysis and satisfaction of Priority Customers’ financial as well as investment needs and objectives• To provide the face of the Bank to the highest net worth customers of the Bank• Accountable for client communication and planning of complete execution of Cross Selling • Ensuring simultaneous management of multiple products across the ban• Assisting Team manager in Designing and Executing Promotional Activities, Team Planning, and Structuring

• Responsible for communicating with global clients over calls and emails, and dispatching cases to the teams concerned, if needed• Responsible for calling back clients who report issues affecting their critical business processes• Following up with On-site teams• Escalation Management on open cases to improve customer experience• Providing updates to customers on open cases