Providing day to day end user support.Supporting remotely around 2400+ users globally.Providing remote assistance to end-users via phone, MS Teams, email, or remote desktop tools to resolve technical issues efficiently.Maintaining the inventory of all PCs, Printers, Servers, and other IT assets.Efficiently maintaining IT infrastructure and application support.Reset user’s password and unlock users account form Active Directory.Serving the user requests using Services now ticketing tool and maintaining SLA and ticket management.Build and deploy virtual servers in VMware infrastructure as per customer’s requirements.Decommission unused virtual servers as requested by customers.Update Windows and reboot the servers in off hours as per the scheduled maintenance windowCo-ordinate with customers and understand their requirements.Co-ordination with vendor for hardware calls logging (HP, Dell,)Analyzing the Performance Reports and Managing Resource Allocations Including CPU, Memory,And Disk Space for capacity planning.Installation of Carbon black, Crowd stick, Rapid 7, Splunk & Tanium security software. Managing Entire R &D Center and configured cyber lab.Played crucial role in deciding the configuration of servers.Configuration of Cisco VPN, Zscaler and Open VPN (Aviatrix), Azure VPN.Working on SharePoint migration activities. Migration of MPLS to SD-WAN using Sliver peak help of Network team.Avaya to Teams voice migration with help of voice team.Completed the win7 to win 10 laptop Migration.Configuration MFA (Microsoft Multi-Factor Authentication) and troubleshooting.Installation of windows OS through SCCM Console , AutopilotManage SCCM compliance report and unknown status monthly roll out patches. Installation of carbon black AV, work on Monthly AV report live update policy.Configuration 0365 outlook and troubleshooting.Vulnerability incidents closed with in SLA.

Providing day to day end user support.Providing first level of hardware, software, network, and e-mail support to users.Maintaining the inventory of all PCs, Printers, Servers, and other IT assets.Efficiently maintaining IT infrastructure and application support.Reset user’s password and unlock users account form Active Directory.Serving the user requests using Services now ticketing tool and maintaining SLA and ticket management.Coordinating with vendors for problems requiring replacement of spares.Installation of Carbon black, Rapid 7, Splunk & Tanium software.Troubleshooting Network problem, Ping, Tracert, Ns lookup.Find out the packet drop and hope count.To check latency issue and user facing slowness issue.Configuration MFA (Microsoft Multi-Factor Authentication) and troubleshooting.Installation of windows 10 OS through SCCM Console.Basic Network related troubleshooting.Configuration 0365 outlook and troubleshooting.Installing and troubleshooting of Network phones (Avaya phones).Providing console for the Switch, Router and Firewall.

Inventory Management, OS installation using SCCM and End user client PC troubleshooting.Providing first level of hardware, software, network and e-mail support to users.Responsible for installation of various software.Giving telephonic support to users.Maintaining the inventory of all PCs, Printers, Servers and other IT assets.Coordinating with vendors for problems requiring replacement of spares.Documentation of all the activities and procedures according to standards.Trouble-shooting Windows, MAC domain structure.Windows 10 client OS, plan and create accounts and account policies, implement User rights. Server OS Windows 2016,2019.Installation of Windows 2016,2019 Server.Linux OS installations and IP configuration. VM ware installations and configuration on client systems.Follow up with vendors for link related issues, under warranty systems and Printers.Installation, configuration of systems at different sites across the country. Responsible for data back-up and data entry. Administration and maintenance of LAN and WAN Inventory management of Desktops and Laptops. Installation of various software and applications according to company policies.

Installing windows XP & windows 7 Professional.Troubleshooting hardware device & driver.Troubleshooting security.Managing O.S & hardware related calls.Basic troubleshooting knowledge of network/ADSL Router devices.Installation of software, formatting PC’s, taking back up of important data.Maintaining PC’s LAN, Printers, UPS and other peripherals in the company.Ghosting PCs from LAN and also from disk to disk.Troubleshooting the desktop environment.Troubleshooting network protocols and services.Installation of device drivers & hardware components.