Pramodh Kumar

Pramodh Kumar Email and Phone Number

IT Service Delivery Manager @ Concentrix
fremont, california, united states
Pramodh Kumar's Location
Andhra Pradesh, India, India
Pramodh Kumar's Contact Details

Pramodh Kumar work email

Pramodh Kumar personal email

n/a
About Pramodh Kumar

To work in challenging environment that provides scope to lead, innovate and achieve.

Pramodh Kumar's Current Company Details
Concentrix

Concentrix

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IT Service Delivery Manager
fremont, california, united states
Website:
concentrix.com
Employees:
63116
Pramodh Kumar Work Experience Details
  • Concentrix
    It Service Delivery Manager
    Concentrix Jul 2015 - Present
    India
  • Pradhama Multispecialty Hospitals & Research Limited
    Head It & Projects
    Pradhama Multispecialty Hospitals & Research Limited Feb 2014 - Jun 2015
    Total IT Setup. Data Center build, Network management and building the network, Vendor Management, Procurement and Financial Management.Key Responsibilities:Application vendor selection & vendor managementData Center design, implementation and build - Network and Infrastructure planning and LAN cabling designsInteraction with Medical equipment vendors (OEMs) and aligning IT needs to OEM requirementsAccess control and Surveillance design and implementation in liaison with MEP consultantsProject Budgeting and management on financial front towards achieving Financial Closure
  • Visakha Container Terminal Pvt. Ltd.
    Senior Manager Information Technology
    Visakha Container Terminal Pvt. Ltd. Sep 2012 - Jan 2014
    Visakhapatnam, Andhra Pradesh
    Building Data Center, Procurement, Vendor Management, Risk analysis, EDP Audits, HSE activities, Planning for DR Site.Key Responsibilities:Building state of art Data Centre - Designed the Data centre and sized the solution of data centre comprising of N+N redundancyServer & Desktop management: Designed and sized the Hardware infrastructure.DR Site : Identified a DR site and built with required infrastructure with seamless connectivity and online replication methodology. Backup management: Devised and implemented a robust backup and storage mechanism Building a robust MIS & Automation System: Completed input compilation and scope document and in liaison with vendors for release of test version of both modules.Surveillance & Monitoring system: Devised and implemented NVR based Surveillance & Monitoring system comprising of PTZ and static cameras with storage mechanism to meet security requirements as per the industry standardsVendor Management: Frontline and focal point of contact for Vendor management &Service contracts People Management.Financial: Responsible for creating and forecasting Budgets and allocation of CAPEX and ROP models.
  • Hsbc
    Manager - It
    Hsbc Jul 2008 - Sep 2012
    Visakhatnam
    Data Center Management, Handling migrations, Capacity Management, Incident, Problem and Change management, BI and Ticket trending, Root Cause Analysis and building Knowledge base.Key Responsibilities:Driving a team of 25 System Administrators and 6 Systems Engineers, supporting networked client server environment across the data center catering to the requirements of around 4000 end users.Steer SLA Management & Service Delivery - Monitor key performance areas and guide teams in deploying new processes.Devised plans to Track, Initiate Review and Approve Change Orders with minimal production downtime Review, Finalise and Approve ITRs, ITSRs and ITURs of Business areas and devise plans/strategies in migrating/moving Processes from USA, UK, Middle East to Visakhapatnam facility.BCP/DR SPOC for Processes from Visakhapatnam DC SPOC on GSD migration (ticketing tool to ensure greater FCR @ Helpdesk – L1)Audit SPOC,(for External & Internal audits)& Perform Data Centre/Inventory audits.Undertook Desk Re-densification and eliminated Stacking and Hot Desking in 2 FloorsPreparing AOP and ROP (Budgeting and Financial plans),Capex &OPEX Generation, Review and Analysis of MI Reports at regular intervalsLiaise with Telecom team for maintenance, administration, upgrade of ASPECT,PASSPORT, Recorders and other hardware interacting with CTI Server
  • Igate Global Solutions
    Project Manager
    Igate Global Solutions Feb 2001 - Jun 2008
    Core Banking Implementation, Managing the banking application, Vendor Management, Procurement, Budgeting for IT and IT AuditsKey Responsibilities:Project Manager for implementation of Core Banking Solution Bank BranchesPlanning and scheduling workflows for conversion of Manual / Partial Branch Computerization to Core Banking modelEnsuring data integrity before conversion, Verification of Reports and tallying with reports generated till date and taking confirmation of it from customers.Post implementation On Site training to Customers on Banking Modules implemented & Hardening the Server / Network for Security.IT Infrastructure Planning and ensuring that infrastructure related issues are resolved on time.GWAN (Global Wide Area Network Level 1 / Systems Security Hardening)Led the implementation of ISBS/Infrasoft /ALPM/General Ledger modules across Andhra PradeshSmooth transition of branch conversions on-time, with accuracy and zero defectsKnowledge transfer to team members on pre and post conversion activitiesDriving a team of Engineers supporting networked client server environment across branches.Prepared maintenance plan of Core Banking Solution ‘Sanchez’ & Profile for Windows for 2000 clients, report generation including server trend analysis, bandwidth management, vendor management & Customer Relationship Management.SLA Management & Service Delivery across various locations of ING across AP StateMonitor, track and manage multiple projects. Supervise one distribution point in coordination with Network Team.Undertake proactive assessment and end-to-end trouble shooting. Chart category, type, incident details for populating in Remedy (Incident Management System).Planning and scheduling workflows to complete the conversion of Manual / Partial Branch Computerization to Total Branch Computerization.
  • Ing Vysya Bank
    Systems Officer
    Ing Vysya Bank Jun 1999 - Feb 2001
    Visakhapatnam
    Branch Support, End user training, Implementation of CBSKey Responsibilities:Led the Branch computerization teams – Manual to computerized model for 45 locations (ALPM/ISBS/INFRASOFT/PROFILE environments)Responsible for Vendor Management (appointment and follow up for rectification and erection of new UPS / Servers /Racks / PC’s etc.)Led the entire IT Infrastructure revampDesigned and Delivered a Business Continuity Plan for Regional Collection Centers to overcome a disaster situation Hardware installations and configuration / Application deployments and Patch management

Pramodh Kumar Skills

Accomplished It Leader With Demonstrated Excellence In Service Delivery Sla Management In Banking And Bpo Adhering To Itil Standards Vendor Management Itil Change Management Service Delivery Project Planning Business Process Management Data Center Banking Budgets Sla Forecasting Procurement System Deployment Core Banking Infrastructure It Strategy Service Desk Pl/sql Sql It Service Management Team Management Sdlc Business Analysis

Pramodh Kumar Education Details

  • Integral Institute Of Advanced Management(Erst While Indian Institute Of Advanced Management)
    Integral Institute Of Advanced Management(Erst While Indian Institute Of Advanced Management)
    A
  • Gayatri Vidya Parishad
    Gayatri Vidya Parishad
    Commerce & Management
  • Mrs. Avn College
    Mrs. Avn College
    Intermediate
  • Visakha Valley School
    Visakha Valley School

Frequently Asked Questions about Pramodh Kumar

What company does Pramodh Kumar work for?

Pramodh Kumar works for Concentrix

What is Pramodh Kumar's role at the current company?

Pramodh Kumar's current role is IT Service Delivery Manager.

What is Pramodh Kumar's email address?

Pramodh Kumar's email address is pr****@****rix.com

What schools did Pramodh Kumar attend?

Pramodh Kumar attended Integral Institute Of Advanced Management(Erst While Indian Institute Of Advanced Management), Gayatri Vidya Parishad, Mrs. Avn College, Visakha Valley School.

What are some of Pramodh Kumar's interests?

Pramodh Kumar has interest in Children, Disaster And Humanitarian Relief, Health.

What skills is Pramodh Kumar known for?

Pramodh Kumar has skills like Accomplished It Leader With Demonstrated Excellence In Service Delivery, Sla Management In Banking And Bpo Adhering To Itil Standards, Vendor Management, Itil, Change Management, Service Delivery, Project Planning, Business Process, Management, Data Center, Banking, Budgets.

Who are Pramodh Kumar's colleagues?

Pramodh Kumar's colleagues are Mohamad Yusef Dimnang, Roxanne Guevarra, Jessica Mae Tumaca, Narender Khatravath, Jagveer Chahal, Robert Pyle, Tiffany Griffith.

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