Prashant Maheshwari

Prashant Maheshwari Email and Phone Number

Vice President Customer Experience at noon @ noon
dubai, united arab emirates
Prashant Maheshwari's Location
Gurgaon, Haryana, India, India
Prashant Maheshwari's Contact Details

Prashant Maheshwari work email

Prashant Maheshwari personal email

About Prashant Maheshwari

SYNOPSISA result oriented leader with 16+ years of experience in Customer Service Arena with offering's of Handling Operations, CRM Logics, People & Partners Management, Planning & Execution of Strategies to the best. Service Delivery knowledge helps in identifying expectation of customers / Organization.Specialist :Budget Planning for Cost Optimized Results for End to End Operations Handling, Transition of Process, CRM Design/UAT, Planning & Innovations in Work / Transitions, Training Identification from Quality Control Perspective and People Development leading to Organization Success.

Prashant Maheshwari's Current Company Details
noon

Noon

View
Vice President Customer Experience at noon
dubai, united arab emirates
Website:
noon.com
Employees:
3575
Prashant Maheshwari Work Experience Details
  • Noon
    Vice President Customer Experience
    Noon Mar 2019 - Present
    India
    noon is leading e-commerce platform in United Arab Emirates, Kingdom of Saudi Arabia and Egypt (Owned by Noon AD Holdings One Person Company)- Leading customer experience operations and planning for expansion across countries for all interaction channels.
  • Myntra Jabong
    Deputy Director
    Myntra Jabong Dec 2015 - Feb 2019
    Bengaluru Area, India
    Managing Customer Service Experience Processes / B2C Operations Touch Points on E-commerce Platform.
  • Panasonic India Pvt Ltd.
    Manager
    Panasonic India Pvt Ltd. Aug 2014 - Jun 2015
    Gurgaon, India
    Head Call Center Operations, Planning/Budgeting, VOC.Transition of Customer Care Operations- Centrlized Location, CRM Designing Inputs from Service Perspective / UATVOC & NPS Process Establishment (Project on NPS with Bain & Co.)Training Content Finalization & Setting up processes
  • Lg Electronics India Pvt Ltd
    Deputy Manager - Customer Service
    Lg Electronics India Pvt Ltd Sep 2008 - Jul 2014
    Greater Noida, Uttar Pradesh
    Planning, Operations & CRM Management for All India Customer Interaction Center (Inbound, Outbound, VOC, Happy Calling, Surveys etc)- Competent in handling Core Operations, Planning Strategies, Project Transitions.- CRM Solutions to Enhance Customer Satisfaction and Loyalty.
  • Infovision Group
    Manager Business Development & Operations
    Infovision Group Nov 2007 - Sep 2008
    New Delhi Area, India
    Acquired by Serco BPO ltd in Dec 2008.At InfoVision have done Acquisition of New business, Explored New Options with Existing or New Clients, Negotiations & Final Contracts with Clients, Managing Clients & Partner Relationships by :- Handling Core Operations, People Management, CRM Development, Project Transitions.
  • Su-Kam Power Ltd
    Manager - Services
    Su-Kam Power Ltd Mar 2007 - Oct 2007
    New Delhi Area, India
    Core Role - Service Manager for Delhi & NCR Zone.- Handling Team of 6 Svc Heads & 50+ EngineersCoordination with other regions teams to take update on implementation of action plan shared to improve upon Service Efficiency Delivery to End Customers.

Prashant Maheshwari Skills

Crm Team Management Business Development Management Operations Management Vendor Management Service Delivery Leadership Cross Functional Team Leadership Mis Outsourcing Project Planning Training Customer Satisfaction Team Building Customer Service Telecommunications Key Account Management Competitive Analysis Performance Management Project Management Strategy Negotiation Business Analysis Management Information Systems Change Management Customer Relationship Management Forecasting Budgets Team Leadership Sales Management Strategic Planning Product Management Requirements Analysis Microsoft Office Process Improvement Analysis Market Research Call Centers Sales Operations Budget Human Resources

Prashant Maheshwari Education Details

  • Doctor Bhim Rao Ambedkar University
    Doctor Bhim Rao Ambedkar University
    Computer Science
  • Rai Business School
    Rai Business School
    Marekting & It

Frequently Asked Questions about Prashant Maheshwari

What company does Prashant Maheshwari work for?

Prashant Maheshwari works for Noon

What is Prashant Maheshwari's role at the current company?

Prashant Maheshwari's current role is Vice President Customer Experience at noon.

What is Prashant Maheshwari's email address?

Prashant Maheshwari's email address is pr****@****ong.com

What schools did Prashant Maheshwari attend?

Prashant Maheshwari attended Doctor Bhim Rao Ambedkar University, Rai Business School.

What are some of Prashant Maheshwari's interests?

Prashant Maheshwari has interest in Social Services, Managing, Education, Environment, Volunteer For Social Causes, Science And Technology, People Management, Training People, Health.

What skills is Prashant Maheshwari known for?

Prashant Maheshwari has skills like Crm, Team Management, Business Development, Management, Operations Management, Vendor Management, Service Delivery, Leadership, Cross Functional Team Leadership, Mis, Outsourcing, Project Planning.

Who are Prashant Maheshwari's colleagues?

Prashant Maheshwari's colleagues are Mostafa Mohamed Hesham, Saad Faisal, Abdalrahman Shehata, Sachin Dada, Saptarshi Maiti, Shahid Mehmood, Jeremiah Wainaina.

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