- Led initiatives to identify opportunities for automation within cybersecurity processes, significantly improving efficiency and reducing manual workloads.- Conducted research and evaluation of new automation and generative AI tools, recommending their adoption based on scalability, security, and business alignment.- Oversaw the implementation of automation solutions, ensuring they met project requirements and delivered expected outcomes.- Integrated generative AI capabilities (e.g., OpenAI, GitHub Co-Pilot) into automation workflows to enhance decision-making and problem-solving.- Monitored and optimized automation solutions, driving continuous improvement and value delivery.

• Overall delivery management responsibility for Cybersecurity delivery engagements.• Responsible for managing Infrastructure Security, Endpoint Security, Vulnerability Management, IDAM, and Data Security.• Vulnerability Management – Review schedules of monthly and quarterly vulnerability scans across the enterprise information systems and coordinate with appropriate asset owners for timely remediation of vulnerabilities. • Endpoint Security – Review DLP policies, reporting, and coordination with technical teams for incidents. Coordination with business and technical teams for policy enhancements. • Network Security – Team Review of Panorama alerts, whitelisting - blacklisting of IP addresses and applications as needed and upgrades.• GRC – Work with internal & external auditors on required security assessments and audits, review audit findings and prepare an executive summary, maintain risk register, Risk Assessment, ISMS.• Manages senior stakeholder [CXO level] expectations with clear and timely communication and reporting, internally and externally (customer organization and partners, if any).• Ensures delivery health through periodic reviews and by extending proactive support and intervention to project leads.• Help develop the project plans, including sufficient task-level detail to capture known dependencies and major milestones, schedule, etc. using a project management tool for project team usage.• Work to control change, timeline, and project scope to accommodate approved changes.• Performance appraisals. Mentors and encourages skill development of project team members.• Identifies and develops new opportunities on current projects.• Frequently represents the organization to external customers/clients.

• Leading strategic internal Archer programs delivery.• Overall owner of eGRC Service offering – pre-sales, client presentation, sales enablement, OEM Coordination for platforms like Archer, Servicenow, Onetrust etc.• Developing competency across the eGRC domain.• Development of go-to-market strategies across new eGRC tools, other GRC/IRM tools.• Service offering enhancements.• Efficient resource management and ensuring appropriate human capital utilization at all points of time.• Performance appraisals & regular feedback giving for overcome development areas.

• Customer interaction and communication, managing multiple projects simultaneously, participated in resource hiring activities and product/service demonstration to multiple proposed clients.• Responsible for overall management, control and delivery of projects within budget.• Interaction with senior management during the demonstration and implementation of projects. Single point of contact for all communications between the customer and Paladion.• Monitor project execution, monitor and handle deviations/risks, conflicts and escalations. Coordinate and facilitate delivery of project objectives.• Conduct regular status meetings with all stakeholders, keeping the stakeholder’s needs and requirements continuously in view.

• Customer interaction and communication, managing multiple projects simultaneously, managing operations remotely, documentation, vendor management and partner management, participated in resource hiring activities and product demonstration to multiple proposed customers in various states.• Responsible for overall management, control and delivery of projects with a budget up to 1-20 million across different verticals.• Execution of virtual classroom projects in various states with various state agencies/NGOs. • Interaction with senior government officials during the demonstration and implementation of projects. Single point of contact for all communications between the customer and Cisco.• Establish project plan baseline, define project scope, secure the necessary resources and plans and monitor all activities.• Drive project execution, track project activities, monitor and handle changes, conflicts and escalations. Coordinate and facilitate delivery of project objectives.• Conduct regular status meetings with all stakeholders, keeping the stakeholder’s needs and requirements continuously in view.• Responsible for identifying, analyzing, measuring and managing project risks.• Proactively communicate project status, issues & risks to management.

• Understood the project management methodologies, project management tools, vendor/partner management, participated in discussions for supply chain activities and tracking the orders. The biggest learning was the entire project lifecycle from inception of project till billing. Worked on Risk Management, budget management, change management as part of project management.• Manage and deliver datacenter projects. • Execution of IT Infrastructure project (Data Centers) built with different flavors like complete managed services hosting, customize collocation projects & shared IT infrastructure services.• Exposure on Managed IT services Products like Cloud Compute, Database Management on Oracle and SQL, Server Management on IBM, Dell & HP platforms and DC-DR hosting projects.• Extensive experience on handling overseas client and establishing strong customer relationships.• Work allocation to the team members/vendors.• Provide regular status updates to clients and Airtel Leadership.• Manage Quality standards. • Documentation of all projects, reviews and best practices for audit and internal learning.• Groom team members on project management processes.

• Adapt at managing & leading IT teams for running successful IT operations. • Now leading the Indian Arm of the Global Application Support, other hub being in UK & NA.• Managing a team of six people to support end users in 24*5 working environment.• Interface with other teams, clients/vendors to provide technical support for the specified service management tool.• Maintain application availability and service level targets as per Operational Level Agreements (OLA).• Produce weekly/monthly reporting metrics where needed and explain any abnormal performance.• Oversee the day-to-day IT support of the Applications, specifically with regards to system availability, performance, data integrity & functionality.• Deploying the resources in various projects and requests as assigned and complete assigned tasks on time (implementation, testing, etc).• Identifying opportunity areas by constantly monitoring team performance against SLA’s and through client feedback.

• Interacted with off shore teams by working 24*7 environment, transitioned entire IT support from UK and NA to India, exposure to global customers and end users while resolving their issues, infrastructure monitoring, working on various in-house PM tools like JTQ, Metasolve etc.• Application support by managing more than 400 servers installed at different geographic locations. • Server monitoring through specific tool.• Have good experience of managing team and dealing with the clients.• Participated in various projects and requests as assigned and complete assigned tasks on time (implementation, testing, etc).• Make recommendations to improve health of the system, efficiency and optimizations as applicable.

• Involved in IT Support to the customers of Wachovia, a US Bank.• Responsible for full IT Support including Desktop, Server, Network, Telecom and IT Security (NAV etc.) as well.• Desktop support includes L2 level escalations for all systems and applications related issues.• Server support includes management of back-up tapes, daily reports on routine activities etc.• Network support includes activation of voice and data ports and other network connectivity issue.• Preparing Reports (Daily Report, RCA etc.)

• Remote administration of the servers through pcAnywhere and Remote Desktop Connection.• To check the servers health status on daily basis along with team.• To make sure all the servers are up and running fine without any downtime.• Responsible for migrating all the servers which are on Windows NT Operating system to Windows 2000 server.• Manage and own 27 critical application servers.• Responsible for regular server patching for one site.• Vendor management.• Proactive monitoring of servers.