Dedicated and dynamic professional with 4 years of experience in hospitality industry, specialized in food & beverage operations. Commenced my journey at esteemed Holiday Villa Hotels & Suites and Soneva Fushi Resort, where I honed my skills in guest relations, query management, and proactive guest complaint resolution. I am currently working in J.W Marriott where I develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concern of other employees. I also assist management in training, evaluating employees and serve as a role model and first point of contact.