Pranav Singh is a Junior Manager at Paytm at Paytm.
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Junior ManagerPaytm Apr 2023 - PresentNoida, Uttar Pradesh, India-Handling the RBI, Nodal & bank disputes by adhering all the compliance policies with a team of 6members-Responsible to close the RBI & Other Bank disputes post discussion with the RBI BO Officer &Bank representatives-Creating JIRA, PRDs for the new product requirement-Handling the migration of freshdesk CRM for the Paytm Payments-Creating SOPs for the new products and arrange the KT for the merchant operation teams-Identifying the bugs in existing product workflows… Show more -Handling the RBI, Nodal & bank disputes by adhering all the compliance policies with a team of 6members-Responsible to close the RBI & Other Bank disputes post discussion with the RBI BO Officer &Bank representatives-Creating JIRA, PRDs for the new product requirement-Handling the migration of freshdesk CRM for the Paytm Payments-Creating SOPs for the new products and arrange the KT for the merchant operation teams-Identifying the bugs in existing product workflows and working with multiple stake holders to fixthe product gap.-Collaborating with teams across the organization for grooming and discussions Including Tech,engineering, Key account management and merchant support to ensure alignment and smoothexecution of product tasks.-Creating reports on key business results for senior management review. Show less -
Team LeadPaytm Apr 2020 - Apr 2023Noida, Uttar Pradesh, India-Monitored team performance against targets, taking corrective action where necessary.-Handled Post live PG merchant operations team with a team strength of 10, also working as anindividual contributor.-Worked with different internal teams (Onboarding, RA, finance,Product) on different ideas toimprove internal process and ultimately merchant's experience.-Responsible to continually develop the Standard Operating procedures (SOP), guidelines andongoing work practices to… Show more -Monitored team performance against targets, taking corrective action where necessary.-Handled Post live PG merchant operations team with a team strength of 10, also working as anindividual contributor.-Worked with different internal teams (Onboarding, RA, finance,Product) on different ideas toimprove internal process and ultimately merchant's experience.-Responsible to continually develop the Standard Operating procedures (SOP), guidelines andongoing work practices to improve the work quality in terms of better SLA & reduced TAT.-Worked on identification of product gaps, bugs, developments on Business app/Dashboard, makethe DIY process and communications smooth for better merchant experience. Show less -
Senior AssociatePaytm Aug 2018 - Mar 2020Noida, Uttar Pradesh, India-Handled the integration of the social media pages in the CRM (Sprinklr)-Played a vital role in tracking the merchant escalations received through the different social mediahandles-Published the escalation report to the senior management-Monitored & created the sentiment report by the analyzing the reviews received on iOS andGoogle play store for Paytm for Business application -
AssociatePaytm Dec 2017 - Jul 2018Noida, Uttar Pradesh, IndiaSocial Media Analyst
Pranav Singh Education Details
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Information Technology
Frequently Asked Questions about Pranav Singh
What company does Pranav Singh work for?
Pranav Singh works for Paytm
What is Pranav Singh's role at the current company?
Pranav Singh's current role is Junior Manager at Paytm.
What schools did Pranav Singh attend?
Pranav Singh attended Dit University.
Who are Pranav Singh's colleagues?
Pranav Singh's colleagues are Love Sharma, Sayan Ganguly, Pratham Badgujar, Abhishek Singh, Md Imtiyaz Uddin, Rahul Kumar, Trending On Youtube.
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Pranav singh
Strategic Account Manager | Aws Certified | Servicenow Certified | Pioneering Digital Transformation With, Modernization, & Cybersecurity | Let'S Innovate And Elevate Your Vision!Delhi, India1rapyder.com -
Pranav Singh
Founder At 11Point2 | Cmo- Metaspace | Tech Entrepreneur |Edtech, Fintech & Web 3.0 Consultant | Startup Growth AcceleratorMumbai -
Pranav Singh
Founding Member, Janya Collective. Winner Of The Dubai International Awards For Sustainable Development 2022Delhi, India1gmail.com -
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Pranav Singh
Talent Acquisition :Skills Hiring For : Us Tax / Salt / Irw / Hni / Tech Tax / Us Asset ManagementBengaluru
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