Pranay Kumar Email & Phone Number

United Arab Emirates

Abu Dhabi, United Arab Emirates

Dubai, Uae

• Provide housekeeping operational support and maintain discipline of all housekeeping staff within remit and area of responsibility.• Ensure that housekeeping contractual objectives (KPI’s and SLA’s) are disseminated to housekeeping staff and appropriate actions are completed in a timely manner.• Implement and share ‘best practices’ across contracts.• Ensure that all cleaning is carried out in line with risk assessments, COSHH and PPE requirements.• Encourage continuous… Show more • Provide housekeeping operational support and maintain discipline of all housekeeping staff within remit and area of responsibility.• Ensure that housekeeping contractual objectives (KPI’s and SLA’s) are disseminated to housekeeping staff and appropriate actions are completed in a timely manner.• Implement and share ‘best practices’ across contracts.• Ensure that all cleaning is carried out in line with risk assessments, COSHH and PPE requirements.• Encourage continuous improvements through relevant training, coaching and mentoring to develop and motivate employees to meet and exceed companies and customers’ expectations.• Respond efficiently and effectively to all housekeeping related incidents.• Brief and communicate with housekeeping supervisors and housekeeping staff on all business related information and operational related matters.• Support health and safety coordinators at site level ensuring all housekeeping staff are fully conversant with the dangers of their role and specific tasks.• Take the necessary direction from Site FM Management regarding housekeeping operations and any other tasks as directed by FM Management.• Conduct team briefings ensuring all staff are complaint with grooming and hygiene standards. Assign work allocations and ensure they have the appropriate PPE, tools, equipment and cleaning materials to start work on time.• Carry out regular reviews of staff and annual appraisals, monitoring and measuring performance. Ensuring poor performance is not tolerated and good performance is actively recognised.• Maintain records in the assigned area for communication, improvement and audit purposes.• Accept responsibility for the care and serviceability of equipment. Supervise maintenance and service of equipment on a regular basis and ensure all safety and security procedures are adhered to.• Co-ordinate on-the-job training.• Enforce Company Policy, Housekeeping Policies and Procedures including Lost & Found Procedures. Show less

Abu Dhabi , United Arab Emirates

• Overall in charge of cleanliness, maintenance and hygiene of all the branches in the group. • Inspect the branches using checklist to see that cleaning and maintenance is adequate.• Ensures that high level of hygiene level is maintained in all part of Health Club.• Allocate job for the maintenance team and make sure job is carried out in scheduled time.• Plan and prepare budget & costs for the Housekeeping & maintenance department.• Cleanliness rating of each branch in… Show more • Overall in charge of cleanliness, maintenance and hygiene of all the branches in the group. • Inspect the branches using checklist to see that cleaning and maintenance is adequate.• Ensures that high level of hygiene level is maintained in all part of Health Club.• Allocate job for the maintenance team and make sure job is carried out in scheduled time.• Plan and prepare budget & costs for the Housekeeping & maintenance department.• Cleanliness rating of each branch in terms of hygiene and maintenance.• Fill out report on weekly basis to highlight issues.• Train Branch manager & Housekeeping supervisors & attendants pertaining to duties & safety aspect.• Ensure that all machines and equipments are properly handled and maintained.• Branch visit to ensure all branch follow the same practices.• Ensures that swimming pool water is maintained as per international standard.• Monitor if all the logbooks (Keys, Pool, Attendance) are maintained properly during branch visits.• Rate the customer relations of staffs.• Rate the Branch and its Manager based on continues assessment on weekly basis report.• Address any grievance and counseling issue among the department staff.• Identifying regular complaints and implement solution. Show less

Bangaluru, India

• Managing housekeeping dept and also a part of new block Pre- Opening.• Set up and maintained the system for smooth functioning of the house keeping department.• Managing vendor/ suppliers.• Snagging of Guest rooms, public areas and continuous strong follow up to open zero defect hotel as per standard.• Complete responsible for overall housekeeping operations in terms of manpower, processes and quality of product.• Established highest standard of housekeeping… Show more • Managing housekeeping dept and also a part of new block Pre- Opening.• Set up and maintained the system for smooth functioning of the house keeping department.• Managing vendor/ suppliers.• Snagging of Guest rooms, public areas and continuous strong follow up to open zero defect hotel as per standard.• Complete responsible for overall housekeeping operations in terms of manpower, processes and quality of product.• Established highest standard of housekeeping procedures.• Maintaining /updating records and controlling inventories.• Training pre-opening and existing H/K team member to achieve highest level of standard in housekeeping.• Ensures cleanliness and aesthetic appeal of all areas.• Promoting team spirit among the pre-opening staff.• Planning and budgeting the revenue and cost for housekeeping department.• Interacting with various departments to ensure best possible services, increase productivity & smooth functioning of the department as a whole Show less

Bangalore

• Worked as Pre-Opening Team member, from the project stage and have set the property.• Over all directs and control the Housekeeping operation and staff of the housekeeping department. • Co - ordinates with the General Manager for making Housekeeping Budget for Supplies, Machinery, Chemical, Uniform and Linens - was responsible for overall Budget of Housekeeping Division.• Over all in charge for cleanliness, attractiveness, hygiene & maintenance of the property having 108 rooms… Show more • Worked as Pre-Opening Team member, from the project stage and have set the property.• Over all directs and control the Housekeeping operation and staff of the housekeeping department. • Co - ordinates with the General Manager for making Housekeeping Budget for Supplies, Machinery, Chemical, Uniform and Linens - was responsible for overall Budget of Housekeeping Division.• Over all in charge for cleanliness, attractiveness, hygiene & maintenance of the property having 108 rooms with 3 Restaurant & 3 Banquet.• Monitoring and auditing the rooms to provide defect free rooms to the guest.• Tracking GSTS & stratification of guest complaints.• Dealing with the suppliers & responsible for creating job or service requisitions for contract jobs.• Responsible for the weekly reviews in terms of hygiene audits, effective cost management.• Responsible for all staff related issues, duties & leave planning of the staff, handing their grievances & resolving the issues.• Responsible for inventory of all linen & other artefacts.• Identifying emergency situations from regular complaints, Planning & implementing the plans.• Providing training & guidance to staff pertaining to duties & safety aspects Capturing guest preferences through daily guest interaction & observations to dazzle & delight the guest.• Responsible for requisition & cost controlling, maximum utilization of the supplies & regulation of cost per room in the hotel.• Responsible for all disciplinary actions within the department, employee appraisals and end of the contract evaluation of signing off Housekeeping employees.• Prepared pre-opening requirement list and manpower requirement of the Hotel with the help from General Manager Show less

• Monitoring and auditing the rooms to provide defect free rooms to the guest.• Providing service support to clients and resolving their issues / concerns.• Identifying emergency situations from regular complaints and making & implementing action plans.• Providing training & guidance to staff pertaining to duties & safety aspects, Capturing guest preferences through daily guest interaction & observations to dazzle & delight the guest.• Responsible for requisition & cost… Show more • Monitoring and auditing the rooms to provide defect free rooms to the guest.• Providing service support to clients and resolving their issues / concerns.• Identifying emergency situations from regular complaints and making & implementing action plans.• Providing training & guidance to staff pertaining to duties & safety aspects, Capturing guest preferences through daily guest interaction & observations to dazzle & delight the guest.• Responsible for requisition & cost controlling, maximum utilization of the supplies & regulation of cost per room in the hotel.• Reports to the Executive Housekeeper. Show less

Goa, India

• Reports to the Deputy Housekeeper.• Overseeing maintenance of service linen par stock for the allotted areas; indenting the replacement of each item as per the consumption level.• Ensuring sufficient stock of guest supplies and cleaning items whilst ensuring their economic use.• Ascertaining the availability of stocks for all supplies, inventory items, and ensuring that the place of work is adequately equipped.• Carrying out monthly inventory checks on all operating equipment… Show more • Reports to the Deputy Housekeeper.• Overseeing maintenance of service linen par stock for the allotted areas; indenting the replacement of each item as per the consumption level.• Ensuring sufficient stock of guest supplies and cleaning items whilst ensuring their economic use.• Ascertaining the availability of stocks for all supplies, inventory items, and ensuring that the place of work is adequately equipped.• Carrying out monthly inventory checks on all operating equipment and supplies/linen.• Monitoring guest room floors in terms of cleanliness and maintenance and coordinating with guests for resolving their concerns/ needs. Show less

Bangalore ,India

3 Years Diploma In Hotel Management, Kolkata, India

Education record