As a Branch Operations incharge at TEN 11 Coffee Boutique, I oversee the daily operations of the branch, ensuring compliance, profitability, and customer satisfaction. I recruit, train, and supervise staff, manage budgets and inventories, plan menus, and handle customer enquiries and complaints. I also liaise with suppliers, licensing authorities, and sales representatives, and make improvements to the running of the business.I have been working in the F&B industry for over 8 years, starting as a Coffee Bar Specialist at TEN 11, where I delivered excellent customer service, prepared high-quality beverages, coordinated orders, managed supplies, and trained junior staff. I have a Bachelor of Hotel Management from Westin College of Hotel Management, where I studied business, management, marketing, and related support services. I am passionate about F&B service, culture, and innovation, and I believe in teamwork, training, and growth. My strengths are being confident, genuine, and focused on customer, performance, and organization.
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Operations ManagerZoi Cafe
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Branch InchargeTen 11 Coffee Boutique Oct 2021 - PresentAl Ain- Recruiting, training and supervising staff.- Agreeing and managing budgets.- Creating staffing rotas.- Planning menus.- Ensuring compliance with licensing, hygiene and health and safety legislation.- Promoting and marketing the business.- Overseeing stock levels and ordering supplies.- Handling customer enquiries and complaints.- Taking reservations.- Greeting and advising customers.- Problem solving.- Preparing and presenting staffing/sales reports.- Keeping statistical and financial records.- Assessing and improving profitability.- Liaising with customers, employees, suppliers, licensing authorities and sales representatives.- Making improvements to the running of the business and developing the restaurant. -
Speciality Head BaristaTen 11 Coffee Boutique Oct 2021 - Sep 2022United Arab Emirates• Greeting customers and delivering excellent customer service. • Preparing coffees and other beverages to a high standard of taste and quality. • Making recommendations to customers and answering any questions. • Coordinate orders for Junior Baristas and waiters to ensure a • smooth customer experience. • Manage orders for stock and coffee supplies.• Maintain and clean coffee machines. Organise service where needed. • Train and set standards for Junior Baristas and Wait Staff. • Monitor and maintain hygiene and cleaning standards. • Liaise with coffee roasters and management to ensure the smooth running of operations and delivery of quality products. Skills : • A passion for coffee and customer service. • A team player. • Strong communication skills. • Stakeholder and relationship management. • Multi-tasking, time management and organisational skills. • Confidence to train new members of staff. • Creativity and problem solving skills. • Leadership skills.
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Assistant Restaurant ManagerSoft Speciality Cafe Oct 2018 - Sep 2021United Arab Emirates• Re-organized something to make it work better• Identified a problem and solved it• Come up with a new idea that improved things• Developed or implemented new procedures or systems• Worked on special projects• Received awards• Increased revenue or sales for the company• Saved money for the company• Saved time for the company• Contributed to good customer serviceSkills: Food Service • Hospitality Service • Communication • English • Supervisory Skills • F&BManagement • Customer Satisfaction • Event Planning • New Restaurant Openings • Training • Hotel Management • Inventory Management • MICROS • HospitalityManagement • Food Safety • Restaurant Management • Teamwork • Auditing
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Food And Beverage SupervisorShakespeare And Co. Oct 2015 - Sep 2018United Arab Emirates• Creating a positive team atmosphere among Team Members.• Maintaining records of staff periodic manner and operating costs.• Working with food and beverage staff to ensure proper food presentation andproper food-handling procedures.• Scheduling periodic food and beverage service staff meetings to ensure correctinterpretation of policies and obtain feedback from staff members.• Proficiency in using computer software to monitor inventory, track staff schedulesand pay, and perform other record-keeping tasks.• Appraise staff performance and provide feedback to improve productivity.• Create detailed reports on weekly, monthly, and annual revenues and expenses.Skills: Food Service • Hospitality Service • Communication • English • Supervisory Skills • F&BManagement • Customer Satisfaction • Event Planning • New Restaurant Openings • Training • Hotel Management • Inventory Management • MICROS • HospitalityManagement • Food Safety • Restaurant Management • Teamwork • Auditing
Pranay Kumar Education Details
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Business, Management, Marketing, And Related Support Services -
Prbm Junior CollegeBusiness Administration And Management, General -
Pragathi High SchoolComputer And Information Sciences And Support Services
Frequently Asked Questions about Pranay Kumar
What company does Pranay Kumar work for?
Pranay Kumar works for Zoi Cafe
What is Pranay Kumar's role at the current company?
Pranay Kumar's current role is Operations Manager.
What schools did Pranay Kumar attend?
Pranay Kumar attended Westin College Of Hotel Management, Prbm Junior College, Pragathi High School.
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