Patrick R. Email & Phone Number

Stow, Oh, Us

Cleveland/Akron, Ohio Area

Director of Corporate & Retail Support (2016-Present)Promoted to oversee retail and corporate operations support, including leading a 4-member team comprised of the HR Manager, Training & Development Manager, Communications Manager, and Executive Administrative Assistant. Manage inside and outside sales, as well as the third-party salesforce.• Produced more than $450K in net profit by employing an outside sales division to sell Wired Services to multi-unit dwelling areas. • Developed both company and employee scorecards to measure monthly, quarterly, and annual KPIs, and to develop strategies that increase low performing metrics. • Serve as a strategic partner to executive leadership to review monthly P&L to identify revenue opportunities and ensure priorities are met among departments. • Launched a device protection campaign; increased annual sales by $360K and company rank from 6th to 1st among all AT&T authorized retailers. • Increased accessory profit by 43% YOY through the development and implementation of a new accessory compensation plan; increased revenue from $35 to $51 per opportunity. • Boosted month-over-month sales by an average of 24% by establishing sales contests, increasing productivity in the field. • Developed Slayton Wireless University program to ensure the leaders and sales teams are properly trained according to AT&T and Slayton Wireless’s sales standards.• Lead all projects for acquisitions, relocations, and openings of new stores. • Implemented complex Ad hoc financial and sales reports to ensure performance is met across all KPI’s. • Cultivated strong relationships with AT&T partners, resulting in a new partnership that delivered additional sales and expansion opportunities.

Hudson, Ohio

Managed and built inventory reports to maximize inventory levels for each store. Negotiated with handset and accessory vendors to increase margins and audited stores for C&C compliance. • Top performer and was promoted into the role as the first-ever Director in the entire company. • Took the lead in supporting the acquisition and integration of 61 new stores, achieving full integration with zero disruptions to sales operations.• Revamped inventory management that enabled maxes/mins to improve forecasting accuracy. • Prevented deductions from every sale at the store by executing a C&C policy to improve quality assurance, and ensure all AT&T store standards were met. • Increased competitiveness and productivity among employees by developing sales contests.

West Frankfort, Il

Drove revenue by providing hands-on coaching, training, mentoring, and professional development to the sales team, including Store Managers and Retail Sales Consultants. • Ranked #1 in the district for 21 consecutive months, a streak that has yet to be beaten and is still a record for the company.• Consistently improved upon Gross Profit each year in the position, including a 4-year increase of 60% from 2010 to 2014.• Improved sales performance by initiating regular sales contests with both small monetary and non-monetary incentives; these incentives improved morale and overall employee satisfaction.• Played a key role in the successful transformation of the company being recognized as one of the bottom agents, to Alltel’s Premium Agent. • Created a two-week in-person training class on sales and the process of activating phones.• Improved customer satisfaction through regular store visits and customer survey follow-up routines. • Executed a scorecard to measure KPI and provided the company the ability to compare each employee, store, and district by giving different weight to various KPI to determine employee issues.