Praneel Kumar Email & Phone Number

Los Angeles County, California, United States

 Maintained accurate and up-to-date client information and data, including contact information and account history. Identified and solved client problems by leveraging the right resources and taking a proactive approach to risk management. Provided regular updates to clients, responded to inquiries, and addressed concerns in a timely manner. Lead project teams, coordinated with internal departments and ensured project deliverables were met on time.

Orland Park, Illinois, United States

 Responded to over 500 customer inquiries via email and live chat daily. Identified customer needs and helped customers use the products and services effectively. Handled customer complaints and escalations in a professional manner. Maintained a positive, empathetic, and professional attitude towards customers at all times.

San Fernando, California

 Monitored customer service operations to assess agent performance and provide feedback. Accountable for testing new procedures, adopted best practices, and identified areas for improvement to consistently improve the customer service experience.  Trained and regularly mentored associates on performance-oriented strategies and customer service techniques. Verified potential fraud orders and dealt with payment rejects and escalations. Reviewed, tracked, and addressed BBB… Show more  Monitored customer service operations to assess agent performance and provide feedback. Accountable for testing new procedures, adopted best practices, and identified areas for improvement to consistently improve the customer service experience.  Trained and regularly mentored associates on performance-oriented strategies and customer service techniques. Verified potential fraud orders and dealt with payment rejects and escalations. Reviewed, tracked, and addressed BBB complaints. Resolved customer complaints while prioritizing customer satisfaction and loyalty. Responsible for handling customer account inquiries, and accurately provide information to ensure resolution of product/service complaints. Show less

• Review pending orders and specific customer requests to ensure excellent customer service and customer experience.• Provide troubleshooting assistance for customer orders, account statuses, and relevant problems.• Provide order management, including entry, releases, creation, returns, and backorder.

Henderson, Nevada, United States

• Participates in the rotation of the “Manager on Duty” role – responsible for delegating and directing the business office workflow, answering questions related to transactions, handling customer issues/concerns, and following up on delegated business office work tasks• Provides customer service by listening, answering customer questions, and explaining the paperwork process.• Processes paperwork associated with retail automobile sales including printing daily reports, maintaining deal… Show more • Participates in the rotation of the “Manager on Duty” role – responsible for delegating and directing the business office workflow, answering questions related to transactions, handling customer issues/concerns, and following up on delegated business office work tasks• Provides customer service by listening, answering customer questions, and explaining the paperwork process.• Processes paperwork associated with retail automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperwork.• Processes paperwork associated with an appraisal lane purchase-including title collection calls and follow-up, obtaining proper paperwork and signatures from customers, and sending appropriate documentation to Corporate for funding of drafts.• Manages cash including receiving and counting money, distributing funds, preparing deposits, and handling the safe with consideration to security.• Processes paperwork affiliated with the state DMV. This includes submitting paperwork necessary to title and register a vehicle for a customer after the sale. Show less