Praneeth P Email & Phone Number

Overall, 11 Years of IT experience in Software Design, Development, Analysis, Testing, and Implementation, End to End-to-end development and Customization of ITSM, ITOM, and Non-ITSM applications per ITIL. A ServiceNow Technology Analyst with experience in implementing end-to-end Service Catalog, Incident Management, Configuration and asset Management, Change Management, and Release Management with extensive knowledge of Content Management Systems. Wrote business rules to avoid empty configuration items being inserted into CMDB after the discovery tool ran a scheduled job. CMDB/Asset form re-engineering, role-based approach, enhancements. Worked with Application Owners to restructure CMDB based on the Company's Architecture. Gathering requirements and converting BRDs into technical requirements. Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well and create new discovery patterns. Design and engineer solutions leveraging all appropriate components offered by Service-Now to answer the needs for business workflows, ticketing, or other ITSM requirements. Developing JavaScript and configuring workflows to implement additional features, and customizations and enable the process flow. Exposure to new features and issues addressed in Angular 4. Post-roll-out production support. Experience in handling Bug Fixes and Enhancement requests. Experience in configuring Incident Management, Problem Management, Change Management, Asset Management, Service Request Management applications, and BMC Atrium CMDB. Expert in designing, developing, maintaining, and optimizing the Universes using the Designer module. Experience interfacing with stakeholders, system analysts, and senior management with excellent communication and interpersonal skills. Implementation and customization of ServiceNow modules and features (e.g., CMDB, Knowledge, Discovery, Orchestration)Have good knowledge in integration Experience with AWS, Azure, office 365, and other cloud platforms. ServiceNow Orchestration with Windows Active Directory. Experience with Windows Active Directory automation using ServiceNow Orchestration. Experience in managing roles, users, and groups in ServiceNow. Hands-on experience in Client and Server side Scripting. Implemented Discovery, Orchestration, CMDB, Performance Analytics, Project Portfolio Management, Software and Hardware Asset Management, Service Catalogs, HR Case Management, Legal Management Release Management and Scoped Applications for multiple customer accounts.

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  Velagapudi Ramakrishna Siddhartha Engineering College