Praneetha Dharmawardena Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

- Currently supporting the compliance team in improving regulatory reporting processes by defining roles, responsibilities, and workflows for compliance assessment and reporting across teams.-Actively conducting assessments of current compliance processes to identify gaps and working towards recommending and documenting improvements to enhance regulatory reporting.- Implementing tools and processes to better manage, track, and report compliance risks, with a focus on ensuring timely and accurate regulatory reporting.- Developing mechanisms for regular reviews and continuous improvement of compliance with regulatory frameworks, working to embed these practices across teams.- Continuously enhancing transparency, accountability, and adherence to compliance activities through ongoing process improvements and cross-departmental collaboration, with a primary goal of strengthening regulatory reporting.

Melbourne, Victoria, Australia

Key Duties: - Coach, guide and train Delivery Managers, Delivery Teams, and Delivery Governance & Leadership persons in;• Application of DMM documentation• DGM activities and evidence required• DGM App, MGA App & DGM Reporting tools• Contract / Project Teams & SPO sites for collaboration- Provide on-boarding support for new employees;• Introduction to TDS, DGM & DMM• Setup access to DGM App & Reporting, and MGA App as required• Setup access to relevant Contract / Project Teams site/s• Provide role based one on one training• Assign DMEP or DGL training as required- Monitor pipeline for renewals and new Contracts / Projects;• Arrange creation of new Contract / Project Teams and SPO site• Notify Document Control Team of all new Contracts / Projects• Transfer submission and pre-contract documentation to new Contract/Project site• Setup Handover & Kick-off Meetings with required stakeholders• Confirm Contract / Project type, standalone, portfolio or program of work, then register in DGM- Provide assistance with the wider Quality & Assurance team to coordinate effective communication, reporting and compliance to DGM & DMM;• Highlight all relevant DGM changes or DMM documentation updates• Monthly DGM Digest and other related DGM reporting• Support execution of the 2LOD DGM Assurance Plan- Coach Delivery teams in the implementation of Portfolio and Programs of Work- Monitor Contract / Project status for upcoming Close-out & Lessons Learned phase to ensure effective meetings are conducted with the correct stakeholders and that all lessons learned are captured and shared.

Australia

Key Duties: - Business improvement project support- Governance and quality checks for data integrity and compliance requirements- Provide internal audit support- Actively build relationships with operational leaders and quality teams- Manage project activities on the DGM application- Support project management framework as per TDS- Offer business insights and deliver monthly reports

Melbourne, Victoria, Australia

Key Duties: - Coordinating internal and external audit and investigation requests- Stakeholder Management – work closely with leads from different business units to obtain audit related information, engage with internal regulatory compliance team, lawyers, and senior management with audit proceedings- Investigate information requests received by regulators and external auditors with proactive regular updates, reports, and feed back to relevant stakeholders- Report audit findings and breaches to regulators - Update and share draft audit report to all stakeholders- Support the wider compliance team with other functions and tasks when required

Melbourne, Victoria, Australia

Key Duties: - Manage incident and breach identification, assessment if required, escalation to regulatory compliance. - Provide regular updates, reports, and feedback to relevant stakeholders. - Identify root causes of issues and make recommendations to address and remedy. - Effectively assist with investigating the root cause of systemic issues.

Melbourne, Victoria, Australia

Key Duties: - Liaising with our major stakeholders and partners in bringing in more business to the company. - Providing senior level service to all stakeholders including our major customers.- Handling end to end requests in progressing all jobs.- Dealing with escalations and prioritising jobs when required. - Investigating any issues that may need urgent escalation and providing resolution. - Building relationship with our builders and partners by always providing the best and high-end service.- Proactively promote our services and offers to builders and also customers.

Melbourne, Victoria, Australia

Key Duties: - Handling all RHL complaints escalated through the Ombudsman. - Liaising with all stakeholders to analyse the complaint and regulation requirements. - Carry out high end investigation to understand the core problem of the complaint, analyse the situation and resolve the concerns raised by the customer. - Build and maintain effective relation with frustrated customers and engage them until complaint resolution.- Evaluating any road blocks and root cause of the problem resolutions and providing feedbacks where necessary. - Assisting other departments in analysing a certain situation from the complaints perspective. - Being proactive with all complaints in order to avoid any upgrades. - Investigating systemic issues and co-ordinating with different departments to resolve any known or unknown issues affecting our customers, which could in turn, avoid complaints or upgrades.- Liaising with internal departments in order to provide the best experience to the customers without any delay.

Melbourne, Victoria, Australia

Key Duties: - Handling all escalations from the call centre and prevent complaints escalating to the Ombudsman- Investigate, analyse, and resolve all customer escalations- Build and maintain effective relation with frustrated customers and engage them until complaint resolution- Assist call centre team leaders when the need arises in handling difficult customers- Taking immediate actions on Media complaints and resolving the complaint immediately to avoid negative impact on the business- Provide advice and support to customers who are unhappy and guide them in the right direction with their energy requirements- Liaise with internal departments to provide the best experience to the customers without any delay- Worked as Subject Matter Expert for Aegis assisting and managing 50 consultants

Melbourne, Victoria, Australia

Key Duties: - Handling all course enquiries and queries of students.- Discussing course details and confirming the student eligibility for funding with all prospective leads. - Completing the entire enrolment process and updating on student management systems - Wise.net and Sugar CRM. - Completing and maintaining student reports and files. - Creating and updating course videos and other promotional videos. - Liaising with facilities and job providers on a regular basis. - Attending to leads by working closely with the online marketing team- Liaising with AHPRA to follow up on students’ applications and letters. - Training new employees with the day-to-day activities of customer service and administration.

Master Of Arts - Ma, Marketing And Management Communication

Bachelor Of Arts - Ba, Journalism