Praneetha Dharmawardena Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

- Currently supporting the compliance team in improving regulatory reporting processes by defining roles, responsibilities, and workflows for compliance assessment and reporting across teams.-Actively conducting assessments of current compliance processes to identify gaps and working towards recommending and documenting improvements to enhance regulatory.

Melbourne, Victoria, Australia

• Key Duties: - Coach, guide and train Delivery Managers, Delivery Teams, and Delivery Governance & Leadership persons in;
• Application of DMM documentation
• DGM activities and evidence required
• DGM App, MGA App & DGM Reporting tools
• Contract / Project Teams & SPO sites for collaboration- Provide on-boarding support for new employees;
• Introduction to TDS, DGM & DMM

Australia

Key Duties: - Business improvement project support- Governance and quality checks for data integrity and compliance requirements- Provide internal audit support- Actively build relationships with operational leaders and quality teams- Manage project activities on the DGM application- Support project management framework as per TDS- Offer business insights.

Melbourne, Victoria, Australia

Key Duties: - Coordinating internal and external audit and investigation requests- Stakeholder Management – work closely with leads from different business units to obtain audit related information, engage with internal regulatory compliance team, lawyers, and senior management with audit proceedings- Investigate information requests received by regulators.

Melbourne, Victoria, Australia

Key Duties: - Manage incident and breach identification, assessment if required, escalation to regulatory compliance. - Provide regular updates, reports, and feedback to relevant stakeholders. - Identify root causes of issues and make recommendations to address and remedy. - Effectively assist with investigating the root cause of systemic issues.

Melbourne, Victoria, Australia

Key Duties: - Liaising with our major stakeholders and partners in bringing in more business to the company. - Providing senior level service to all stakeholders including our major customers.- Handling end to end requests in progressing all jobs.- Dealing with escalations and prioritising jobs when required. - Investigating any issues that may need urgent.

Melbourne, Victoria, Australia

Key Duties: - Handling all RHL complaints escalated through the Ombudsman. - Liaising with all stakeholders to analyse the complaint and regulation requirements. - Carry out high end investigation to understand the core problem of the complaint, analyse the situation and resolve the concerns raised by the customer. - Build and maintain effective relation.

Melbourne, Victoria, Australia

Key Duties: - Handling all escalations from the call centre and prevent complaints escalating to the Ombudsman- Investigate, analyse, and resolve all customer escalations- Build and maintain effective relation with frustrated customers and engage them until complaint resolution- Assist call centre team leaders when the need arises in handling difficult.

Melbourne, Victoria, Australia

Key Duties: - Handling all course enquiries and queries of students.- Discussing course details and confirming the student eligibility for funding with all prospective leads. - Completing the entire enrolment process and updating on student management systems - Wise.net and Sugar CRM. - Completing and maintaining student reports and files. - Creating and.

Master Of Arts - Ma, Marketing And Management Communication

Bachelor Of Arts - Ba, Journalism