Praneshmohan Rajamohan Email & Phone Number

Chennai, Tamil Nadu, India

Manages the L2 Production support team.Liaises between Operation/Product/Finance and IT teamManages the Digital Banking systems includes mobile banking, API management and databasesManages the Application Monitoring and optimization

Singapore

• Responsible for overall technical/operational support of the mobile/internet banking platform or country implementation of a digital banking platform.• Lead cross functional teams to troubleshoot and resolve, communicate complex incidents and deep underlying issues. Act as a facilitator and coordinate between various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages.• Ensures essential process / procedures are followed and contribute to defining standards. Drive the change in culture to ensure Production Support best practices is implemented while ensuring partnerships with developers and business partners are strengthened.• Execute continuous service improvement plan, process improvement and automation• Assess operational readiness of new products / applications / flows. Drive non-functional requirements.

Singapore

• Provides 7 x 24 operational support for all production practices including weekends and holidays for Consumer Banking Channels.• Based in Singapore, responsible for managing the production integration platform system for mission critical applications for the Consumer Banking Businesses regionally. This straddles the full spectrum of applications from client channels (internet banking, mobile banking, ATM, Digital Banking apps), to the product processors for Cards, Wealth and so on.• Perform monitoring, troubleshoot the middleware application issues to support and manage production servers.• Executes development and implementation of changes in TIBCO applications in the production systems.• Experience on Tibco BW, Tibco EMS, Tibco Hawk, Tibco Administrator.• Setting up Scheduled, Unscheduled maintenance window (IPL activities monthly twice).

• 6+years’ work experience in Technical Production Support roles preferably within a large scale, global services and organization. • Lead & Mentor the team. Support and enhance external customer relationships.• Clear and concise communication with all support teams to ensure the timely and efficient dissemination of information and the resolution of queries arising.• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.• Provided direction, guidance and assistance with Subject Matter Expert knowledge on all production processes.• Maintain effective relationships with various system administrators and development teams.

Chennai, Singapore

• Managed day to day availability of the Application, monitoring & maintaining its stability. Performed BAU health checks, monitoring data load, provided product support to clients of CDS Applications. • Analysis of User Requirements, Understanding and troubleshooting complex customer issues on production environment.• Experience in working with various interfacing teams across multiple locations and time-zones. Individual Performance Award 2013 (BFS ACE INDIVIDUAL Award).