Pranika Bedi Email & Phone Number

Santa Clara, California, Us

Santa Clara, California, Us

- Developed a Slack bot to deliver personalized shift start messages for the technical support team, including open Jira tasks, sensitive customers, and product updates, boosting team productivity and enhancing communication across multiple geographical teams.- Streamlined Jira ticket creation for support engineers directly within Slack, accelerating issue resolution and reducing context switching.- Automated maintenance scheduling via Slack, eliminating manual processes and improving incident communication efficiency.- Automated engineering release calendar to prevent scheduling conflicts, reducing the administrative burden on engineering leaders and ensuring smoother, more predictable release cycles.- Developed Tableau dashboards to visualize staff efficiency and workloads, providing actionable insights for resource allocation and performance optimization.

Santa Clara, California, Us

- Acted as a liaison between customers and engineering team, ensuring customer deliverables were on schedule and pulled in additional resources as needed.- Facilitated customer calls to clarify business impacts and develop cohesive strategies to resolve issues with valued customers, such as Walgreens, Apple, and Starbucks.- Managed team workloads in a fast-paced environment by assigning high priority tasks across the team in order to meet DataStax support standards.- Contributed to OSS Apache Cassandra by implementing code fixes from existing Jira tickets and created new, internal Jira tickets for bugs and unclear documentation.- Designed and created a solution to rapidly deploy custom code changes to a database cluster for quick testing of hotfixes, reproduction of customer issues, and testing of new features.

Santa Clara, California, Us

- Designed and created a solution to rapidly deploy custom code changes to a database cluster for quick testing of hotfixes, reproduction of customer issues, and testing of new features- Contributed to OSS Apache Cassandra by working on Jira tickets, adding functionality such as logging free memory warnings before key commands are processed and system level checks before launching Cassandra to warn the user of unoptimized systems- Performed review of documentation that was flagged as highly problematic for customers; improving the understandability, consistency, and presentation of the docs- Worked with GCP to manually configure VMs and configure their networks to create a running multi node cluster running Apache Cassandra from scratch

San Jose, California, Us

- Collaborated with my team to develop, design, and maintain a smoother UI for internal and external facing applications using JavaScript, Java, HTML, and CSS- Discussed and implemented important changes to global Symantec websites in order to comply with EU GDPR to ensure customers retained privacy and security- Utilized scripts and Apache rewrite rules to transition thousands of outdated company websites from Sun Java Web Server to Apache Web Server