An IT professional who breathes ServiceNow, with a knack for JAVA Web Development. I'm on a mission to revolutionize IT service management for improved business outcomes. 🚀In the past 9+ years, I've leveraged my expertise in ServiceNow, ITSM, Agile, and SDLC to implement IT solutions that streamline operations and enhance business efficiencies. My understanding of the ITIL framework, coupled with hands-on experience on ServiceNow applications ranging from Incident, Problem, Change, Release, Request, to Service Catalog, Asset, Knowledge, and Performance Analytics have been critical to my successes. 💻I excel in working independently or as part of a team when faced with rapidly changing environments. My strong communication skills, project management acumen, and relentless commitment to learning have helped me steer extensive ServiceNow implementations to success, with utmost finesse and precision.I am a master when it comes to ServiceNow versions ranging from Calgary to Rome, and coding languages like JavaScript, HTML, CSS, Angular JS, Jelly, XML, JSON, Java, SQL, and PL/SQL. From training end-users, designing reports & dashboards to developing self-service portals for Help Desks and implementing NLP algorithms for better natural language understanding in ServiceNow's Virtual Agent, I have done it all. Feel free to connect with me or shoot me a message, especially if you are looking for someone who lives and breathes ServiceNow. Always open to exploring collaborative opportunities and expand my network. 🤝
