Pranitha P Email & Phone Number

Arkansas, United States

• Provide support and training to end-users on the functionality so that they can self-serve themselves.• Working on Report, Dashboard designing using Performance Analytics.• Developed self-service portal for Help Desk used by employees to request a service, report a new issue, refer to Knowledge articles, manage requests, approvals, and Help Desk Chat.• Developed ATF Test Suites and Test Steps.• Configure Application UI, Workflow, and customize ServiceNow applications.• Installed and configured PagerDuty integration (v5, v6) with ServiceNow.• Handling code migration between Dev, QA, UAT, and PROD instances.• Mid Server installation and maintenance in all environments.• Installed, configured HR Profile, Case, and Knowledge Management part of HR Service Delivery (HRSD) suite.• Automated various New Employee Onboarding and Offboarding tasks.• Integrated ServiceNow with Microsoft Teams and Slack using Integration Hub, Flow Designer to post messages, Incident, Change, and Problem details.• Create or act on records using inbound email actions and record producers.• Automated various routine Service Desk tasks, which were previously handled through emails or phone calls through Service Catalog workflows.• Migrated to New Mobile app from ServiceNow Classic mobile app.• Design and develop custom scoped applications for the ServiceNow platform.• Re-structure Discovery schedules to reduce turnaround time to discover CI's.• Daily platform administration and support.• Performed Orlando, Paris upgrade activities as a lead resource

Dallas, Texas, United States

• Knowledge v2 to v3 migration.• Creating database views to pull reports on variables from different tables.• Integrated ServiceNow with Microsoft LAPS for Local Admin password reset using Orchestration and custom Power Shell commands used at the company level. This saved time and operational costs.• Customized and troubleshot customer-facing portals using Content Management System (CMS).• Work with the business units to develop test plans and procedures, define acceptance criteria, and validate application design.• Integrated ServiceNow with Lucidworks Fusion which is an enterprise search application used in HR self-service portal.• Supported ServiceNow Istanbul, London upgrade activities like fixing medium to high priority upgrade skipped records and user acceptance issues.• Consolidated complex HR and CMDB ACLs.• Developed automatic provision of Business Services into CMDB using scripted REST API.• Integrated ServiceNow with eye Share for automatic change creation using the Scripted REST API.• Integrated ServiceNow with Net Brain to get the list of incidents, problem tickets associated with a Network device using scripted REST API.• Integrated ServiceNow with JIRA using the REST API will automatically create a JIRA ticket and is a bi-directional flow. Used primarily by Engineering teams across the company.• Configured Service Level Agreements to define certain levels of service from both internal and external providers.• Build custom SLA and Service Catalog workflows.• Fulfilled ServiceNow enhancements through Ad Hoc requests.• Working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML and XHTML.• Work closely with IT business analysts and business teams to determine business requirements and desired functionality.• Create an order guide for a New Employee Hire.• Implemented Project Portfolio Management (PPM) for various organizations (IT, GSO, Finance) across the company using the team space concept (Idea, Demand, Project).

Stanford, California, United States

• Re-designed and reconciled complicated workflows to simpler forms using workflow editor.• Created record producers to open incidents from the end-user portal.• MID server installation and maintenance.• Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, UI Macros, Script Includes, and Access Control Lists.• Coordinating the instance upgrade and cloning activities.• Built reports, dashboards, and homepages.• Configuring application UI using JavaScript, CSS, HTML, Jelly tags.• Development of Service Catalog, which included creating new catalog items, designing workflows, and executing plans.• Resolving user access and role issues by checking roles, user, and group tables.• Implementation, customization, and maintenance of ITSM modules such as Incident, Change, Problem, Release, Knowledge, Service Catalog, Request.• Troubleshooting of MID Servers.• Created database views by joining two tables for reporting.• Created functional and technical specification documents for various custom applications and integrations.• Configured email and push notifications to notify users about specific activities in the system.• ServiceNow implementation, development, and support.• Worked with stakeholders to assess current processes and tools, defined ServiceNow requirements, and developed and configured the ServiceNow platform.• Created UI Pages, UI Macros to use them in Service catalog items, UI scripts, and CMS.• Facilitating roll-out of new applications and modules.• Created various SLAs, OLA’s for HR, Incident, and Request.• Implemented ServiceNow Mobile App.

Miami-Fort Lauderdale Area

• Developed CSS styles to maintain the uniformity of all the screens throughout the application and positioning of screen objects.• Designed CSS-based page layouts that are cross-browser compatible and standards-compliant.• Mentored team members to fasten the project’s progress.• Responsible for creating the screens with table-less designs meeting W3C standards.• Responsible for design and development of the web pages from mockups.• Designed dynamic and browser-compatible pages using HTML, DHTML, CSS, and JavaScript.• Developed code to call the web service/APIs to fetch the data and populate it on the UI using AJAX.• Developed JavaScript library for rendering domain-specific layout XML to the web.• Used AJAX to make asynchronous calls to the project server to fetch data on the fly.• Design User Interface for the project using HTML, CSS, and Flash.• Interacted with business and quality assurance teams to deliver the final product.• Developed pixel-perfect and cross-browser compatible, responsive pages using HTML, CSS, JavaScript.• Worked on Canvas object to render a glint light image effect displayed on top of the HTML Web page element.

Bentonville, Arkansas, United States

• Responsible for creating the screens with table-less designs meeting W3C standards.• Developed pixel-perfect and cross-browser compatible, responsive pages using HTML, CSS, JavaScript.• Responsible for design and development of the web pages from mockups.• Design User Interface for the project using HTML, CSS, and Flash.• Designed dynamic and browser-compatible pages using HTML, DHTML, CSS, and JavaScript.• Developed JavaScript library for rendering domain-specific layout XML to the web.• Designed CSS-based page layouts that are cross-browser compatible and standards-compliant.• Developed code to call the web service/APIs to fetch the data and populate it on the UI using AJAX.• Developed CSS styles to maintain the uniformity of all the screens throughout the application and positioning of screen objects.• Worked on Canvas object to render a glint light image effect displayed on top of the HTML Web page element.• Used AJAX to make asynchronous calls to the project server to fetch data on the fly.