Pranjal Tiwary Email & Phone Number

Experienced IT professional with a proven track record of over 4 years in the IT industry. Proficient in managing Windows and Linux environments, adept at resolving technical issues within SLAs. Skilled in leveraging tools like ServiceNow, Azure, Flexera, Atlassian Asset Data Manager (formerly AirTrack), and Jira to ensure seamless operations. My expertise extends to automation, utilizing Python and PowerShell for efficient application integration and workflow optimization. Committed to delivering high-quality technical solutions that enhance IT capabilities, I have excelled both as a Team Lead and a collaborative Team Player.I have successfully implemented, configured, and administered industry-leading tools like FNMS, FlexeraOne, ServiceNow, Atlassian Asset Data Manager (formerly AirTrack), and Jira, driving impactful operational improvements.As a Service Desk Manager, I have effectively led teams, optimized processes, and ensured timely incident resolution while maintaining a strategic focus on problem management and comprehensive reporting.Key Skills I OfferTool Implementation & Administration: Full-cycle implementation and administration of ITAM tools, including ServiceNow, FNMS, FlexeraOne, and Atlassian Asset Data Manager (formerly AirTrack), fostering operational success.Automation: Proficient in Python and PowerShell scripting, developing custom connectors, automated workflows, and tool integrations to enhance efficiency and ensure technical excellence.Service Desk Management: Skilled in managing service desk operations, delivering effective solutions within SLAs, and driving improvements in incident management, problem resolution, and reporting.Collaborative Leadership: Strong team player and leader with a focus on creating positive impacts, fostering lasting relationships, and achieving mutually beneficial outcomes.

Listed skills include Specifications, Technical Analysis, Operating Systems, Networking, and 22 others.