Prannoy Pratheep Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

- Successfully managed and nurtured a portfolio of US, UK, Europe, and GCC clients as their dedicated account manager. Achieved consistent account growth from day one by developing and implementing effective loyalty solutions.- Built and maintained strong, long-lasting relationships with clients by understanding their unique needs, delivering exceptional customer service, and ensuring client satisfaction. This resulted in high client retention rates and repeat business.- Provide… Show more - Successfully managed and nurtured a portfolio of US, UK, Europe, and GCC clients as their dedicated account manager. Achieved consistent account growth from day one by developing and implementing effective loyalty solutions.- Built and maintained strong, long-lasting relationships with clients by understanding their unique needs, delivering exceptional customer service, and ensuring client satisfaction. This resulted in high client retention rates and repeat business.- Provide proactive technical support, leveraging expertise in API integration, API calls, and investigations using Kibana & Postman.- Utilize JSON to analyze and troubleshoot technical issues, ensuring optimal performance of the Como platform.- Integrating multiple POSs (Heartland HRPOS, AccuPos, NCR, Online Ordering, Shopify, Restolabs, Toast, Revel OOXT, Virtual POS and Micros Simphony) with the Como loyalty program and using various communication channels to push rewards to clients and campaigns to drive up RFMs.- Provided comprehensive onboarding and training sessions to clients, enabling them to maximize the benefits of Como's loyalty solutions, leading to swift and successful program launches. Show less

Dubai, United Arab Emirates

Dubai, United Arab Emirates

- Client Onboarding - Managed end-to-end onboarding processes for new Point of Sale (POS) clients. Worked closely with sales teams to gather client requirements, ensure smooth handover, and facilitate a seamless transition from sales to onboarding.- Technical Expertise - Demonstrated in-depth knowledge of the POS system, including hardware, software, and integrations. Assisted clients with system setup, configurations, and troubleshooting to meet their specific business needs.-… Show more - Client Onboarding - Managed end-to-end onboarding processes for new Point of Sale (POS) clients. Worked closely with sales teams to gather client requirements, ensure smooth handover, and facilitate a seamless transition from sales to onboarding.- Technical Expertise - Demonstrated in-depth knowledge of the POS system, including hardware, software, and integrations. Assisted clients with system setup, configurations, and troubleshooting to meet their specific business needs.- Training & Support - Conducted comprehensive training sessions for clients, empowering them to fully leverage the POS system's features and functionalities. Provided ongoing support to address inquiries, resolve issues, and optimize system utilization.- Client Relationship Management: Cultivated strong, trust-based relationships with clients throughout the onboarding process and beyond. Acted as the main point of contact, addressing concerns promptly and providing proactive assistance to drive client satisfaction. Show less

Dubai, United Arab Emirates

Dubai Airports

- Greeted passengers with a warm and professional demeanor at check-in counters. Verified travel documents, issued boarding passes, and ensured compliance with airline and government regulations.- Assisted passengers with the check-in and tagging of baggage, ensuring accurate weight and size limits. Handled special items and provided instructions on baggage claim procedures.- Delivered exceptional customer service, addressing passenger inquiries, resolving issues, and providing… Show more - Greeted passengers with a warm and professional demeanor at check-in counters. Verified travel documents, issued boarding passes, and ensured compliance with airline and government regulations.- Assisted passengers with the check-in and tagging of baggage, ensuring accurate weight and size limits. Handled special items and provided instructions on baggage claim procedures.- Delivered exceptional customer service, addressing passenger inquiries, resolving issues, and providing timely assistance to ensure a smooth check-in process.- Provided passengers with up-to-date flight information, including departure gates, boarding times, and any relevant announcements or delays.- Accurately maintained flight manifests, recording passenger details, special requests, and other relevant information to facilitate smooth aircraft boarding. Show less

Bachelor Of Business Administration - Bba, Business Administration And Management, General

High School/Secondary Diplomas And Certificates