Prasad Devulapalli

Prasad Devulapalli Email and Phone Number

Customer Relationship Manager
Prasad Devulapalli's Location
Andhra Pradesh, India, India
Prasad Devulapalli's Contact Details

Prasad Devulapalli personal email

About Prasad Devulapalli

 Developed 24x7bizops processes to World Class levels in all areas to bring stability and growth. Efficiently and productively analyzed all the tasks undertaken Won several laurels and appreciations for hard work and effort shown in meeting the project deadlines Instrumental in business development activities Developed specific goals to plan, organize and prioritize the wok Sound ability to develop strategies to achieve personal goals as well as organizational goals Increased the productivity from 200 mail/phone audits in 2004 to 500 audits per month  Acquired additional businesses like Technical file reviews, Physical file audit reviews, Master Physical audit payroll business

Prasad Devulapalli's Current Company Details

Customer Relationship Manager
Prasad Devulapalli Work Experience Details
  • 24X7Bizops Inc
    Customer Relationship Manager
    24X7Bizops Inc Feb 2004 - Dec 2009
    Hyderabad Area, India
    24x7 BIZOPS, Hyderabad, India (Feb’04 – December'09)Customer Relationship Manager (Reporting to Managing Director)Key Deliverables: Handling communications with AIG’s (American International Group, U.S.A) Workman’s compensation policy holders.  Provided assistance in submitting more than 10000+ audits with World-class customer service.  Developed a good Client- vendor relationship in between 24x7Ops, Inc and AIG.  Spearheaded for developing the Communication Standards at 24x7Ops, Inc on faxes, E-mail and verbal communications to World-Class levels. Streamlined the Customer Service and Audit processes to consistently complete over 500 Audits per month. Sustained World-Class service to reduce customer complaints. Instrumental in the recruitment processes. Provided training to Customer Service Executives and Auditors.
  • Providian Financial
    Personal Banker
    Providian Financial Dec 1988 - Nov 2002
     Arranged new credit card accounts, underwrite lines of credit, sell cash advances, balance transfers from other credit card accounts  Promoted add-on products thru outbound and inbound telemarketing.  Responsible for selling over $100,000 in cash advances in a day and over $70,000 in balance transfers in a day, which was a sales record. Assisted customers by identifying, analyzing and providing effective and pragmatic solutions to the problems or issues. Marketed innovative credit card accounts through constant upgrades for established clients. Actively participated in writing, testing, correcting scripts to maximize value of each sale for different roll-outs and portfolio’s.
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  • Alameda Newspapers
    Telemarketing Manager
    Alameda Newspapers Nov 1986 - Sep 1988
     Achieved outstanding results and exceeded company goals and was promoted to Lead Telemarketer. Managed sales team in the absence of Manager Supervised a team of 20-30 telemarketers to enrol for newspapers latest subscriptions. Handled hiring and training procedures. Administered attendance, pay-roll and call-lists.
  • Leshar Communications
    Telemarketer
    Leshar Communications Sep 1986 - Nov 1986
     Signed up newspaper subscriptions for “Valley Times”

Prasad Devulapalli Skills

Credit Cards Business Development Recruiting Credit Call Centers Analysis Training Management Customer Satisfaction Customer Relations Customer Service Client Vendor Management Audit Cross Selling Servicing

Prasad Devulapalli Education Details

Frequently Asked Questions about Prasad Devulapalli

What is Prasad Devulapalli's role at the current company?

Prasad Devulapalli's current role is Customer Relationship Manager.

What is Prasad Devulapalli's email address?

Prasad Devulapalli's email address is pr****@****ail.com

What schools did Prasad Devulapalli attend?

Prasad Devulapalli attended Osmania University, Seventh Day Adventist High School.

What skills is Prasad Devulapalli known for?

Prasad Devulapalli has skills like Credit Cards, Business Development, Recruiting, Credit, Call Centers, Analysis, Training, Management, Customer Satisfaction, Customer Relations, Customer Service, Client Vendor Management.

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