Prasad Devulapalli Email & Phone Number

Hyderabad Area, India

24x7 BIZOPS, Hyderabad, India (Feb’04 – December'09)Customer Relationship Manager (Reporting to Managing Director)Key Deliverables: Handling communications with AIG’s (American International Group, U.S.A) Workman’s compensation policy holders.  Provided assistance in submitting more than 10000+ audits with World-class customer service.  Developed a good Client- vendor relationship in between 24x7Ops, Inc and AIG.  Spearheaded for developing the Communication Standards at 24x7Ops, Inc on faxes, E-mail and verbal communications to World-Class levels. Streamlined the Customer Service and Audit processes to consistently complete over 500 Audits per month. Sustained World-Class service to reduce customer complaints. Instrumental in the recruitment processes. Provided training to Customer Service Executives and Auditors.

 Arranged new credit card accounts, underwrite lines of credit, sell cash advances, balance transfers from other credit card accounts  Promoted add-on products thru outbound and inbound telemarketing.  Responsible for selling over $100,000 in cash advances in a day and over $70,000 in balance transfers in a day, which was a sales record. Assisted customers by identifying, analyzing and providing effective and pragmatic solutions to the problems or issues. Marketed innovative credit card accounts through constant upgrades for established clients. Actively participated in writing, testing, correcting scripts to maximize value of each sale for different roll-outs and portfolio’s.

 Achieved outstanding results and exceeded company goals and was promoted to Lead Telemarketer. Managed sales team in the absence of Manager Supervised a team of 20-30 telemarketers to enrol for newspapers latest subscriptions. Handled hiring and training procedures. Administered attendance, pay-roll and call-lists.

 Signed up newspaper subscriptions for “Valley Times”

B.A, Economics, Politics, Public Administration, First Class

Graduated in First Class

High School