Responsible for overseeing the delivery of Lab IT Application Support services to clients by ensuring that services are delivered to clients in a high-quality, timely, and cost-effective manner. Also responsible for maintaining client relationships, coordinating service delivery, monitoring performance, and continuously improving processes.-> Managing client relationships: Responsible for maintaining positive relationships with clients and ensuring their needs are met. They provide… Show more Responsible for overseeing the delivery of Lab IT Application Support services to clients by ensuring that services are delivered to clients in a high-quality, timely, and cost-effective manner. Also responsible for maintaining client relationships, coordinating service delivery, monitoring performance, and continuously improving processes.-> Managing client relationships: Responsible for maintaining positive relationships with clients and ensuring their needs are met. They provide regular updates on service delivery and respond to client inquiries and concerns.-> Coordinating service delivery: Oversee the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner.-> Monitoring service performance: Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.-> Ensuring compliance with service level agreements: Responsible for ensuring that service level agreements are met, and that the services provided meet the required quality standards.-> Managing budgets: Responsible for managing budgets for service delivery, ensuring that resources are allocated effectively, and that costs are kept within budget.-> Building and maintaining teams: Responsible for building and maintaining high-performing teams, and for fostering a positive working environment.-> Continuously improving processes: Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively. Show less

This role has a thorough understanding of the nature of the business problems in a given industry, and the products and solutions that provide value in solving those problems. Is knowledgeable in the trends and directions of the industry, the marketplace, and the players.

As a Domain consultant and Project Lead responsible for Critical Lab applications of Empower, Nugenesis, Smart Lab Support and Deployment activities for Eli Lilly and Company.-Lead, manage and participate in key projects, understanding business impact, quantifying resources, evaluating technical options, and delivering results on time.- Provide guidance on validation and test strategy and the use of automation testing .- Provide design direction, including alternative options to… Show more As a Domain consultant and Project Lead responsible for Critical Lab applications of Empower, Nugenesis, Smart Lab Support and Deployment activities for Eli Lilly and Company.-Lead, manage and participate in key projects, understanding business impact, quantifying resources, evaluating technical options, and delivering results on time.- Provide guidance on validation and test strategy and the use of automation testing .- Provide design direction, including alternative options to team for meeting business outcomes.- Works with Dedicated Team to enable and influence business effectiveness by identifying opportunities for leveraging technology, process, or information.As a Domain consultant and Project Lead responsible for Critical Lab applications of Empower, Nugenesis, Smart Lab & MODA Support and Deployment activities.- Use of Robotic Process Automation to make testing tasks and process more efficient.- Work with GQL leadership, site IT Team, and Enterprise IT architecture on cross-organizational issues.- Responsible for understanding, influencing, and evolving the global design of the applications.- Leverage strong understanding of functional business process to enable key area stakeholders to meet business outcomes.- Responsible for ensuring service provider understands business process and assists in translating the business process design into implementation specifications.- Execute reviews of design for key projects.- Ensure All Lab applications reviewed periodically to keep them remains in compliance to Lilly Standards and Quality rules .- Write or oversee creation and update of validation documentation for the supported systems- Acts as a Subject Matter Expert with vendors and external partners for the system he/she is supporting Partner with the business to define the next gen set of solutions for the function . Show less

Working with Top Global Pharma client Eli Lilly & Company as a Package Solution Consultant-Empower CDS&ELN on behalf of IBM . As a Empower CDS SME responsible for Support & Analysis, design, development, testing and implementation of COT based Lab IT Application – Empower CDS for new implementations and upgrades. Key role in deploy / implementation and support Lab IT services for client’s mission-critical gold Systems, Empower CDS, NuGenesis and other Lab applications, in all Client… Show more Working with Top Global Pharma client Eli Lilly & Company as a Package Solution Consultant-Empower CDS&ELN on behalf of IBM . As a Empower CDS SME responsible for Support & Analysis, design, development, testing and implementation of COT based Lab IT Application – Empower CDS for new implementations and upgrades. Key role in deploy / implementation and support Lab IT services for client’s mission-critical gold Systems, Empower CDS, NuGenesis and other Lab applications, in all Client manufacturing sites across the world .Deployment and Implementation activities include: Analyse vendor release notes and technical documentation to finalize the Install / Upgrade process for Empower CDS Future release packs, Author Installation Verification Instructions (IVI) for server components installation and configuration. Planning and scheduling of Downtime window to deploy Empower CDS Upgrade tasks collaboration with business. Requesting and building of new Virtual application servers with required configuration. Install and configuration of Empower application/Instrument control drivers’ packs in all Production instances servers. Coordination with site local IT and local CSQ teams to get the required approvals to complete the deployments. Helping to site local IT and business to complete verification / testing activities of Empower CDS application to accept the upgrade. Empower Chromatography Data System (CDS) Support & maintenance includes system administration activities like, Project Table space management and remediation with SQL procedure, User management and Administration (creation, modification, Deactivation) License management (Activation/Deactivation using web based technology), Project Backup and restore activities, Instrument connectivity troubleshooting, Server patch management, application testing. Show less

Worked as a Sr.Software Engineer & SME - LAB IT Empower CDS Support & Deployment with Global Pharma client GlaxoSmithKline . Key Responsibilities are - Deployment / Implementation & Support / Maintenance of Empower CDS application for all GSK Manufacturing and R&D sites across the world .

Worked as an Executive Engineer in Aurobindo Pharma for the period of 5+ yrs as a Lab IT CDS Applications Specialist (Empower Admin) & Chromatography Instrument Service Specialist with Corporate Engineering Department by managing all manufacturing sites across the India. Key roles are - Empower & Other CDS Server/Client software management & Troubleshooting, Installation & Qualification of Lab Instruments HPLC’s, GC’s, Spectrometers , Troubleshooting and Servicing of Chromatography Instruments,… Show more Worked as an Executive Engineer in Aurobindo Pharma for the period of 5+ yrs as a Lab IT CDS Applications Specialist (Empower Admin) & Chromatography Instrument Service Specialist with Corporate Engineering Department by managing all manufacturing sites across the India. Key roles are - Empower & Other CDS Server/Client software management & Troubleshooting, Installation & Qualification of Lab Instruments HPLC’s, GC’s, Spectrometers , Troubleshooting and Servicing of Chromatography Instruments, Inventory Spare parts management for Chromatography Instruments . Responsible for all Instrument & CDS data backups . Audits Support for all API & Formulation units from regulatory agencies such as USFDA, WHO, ISO 9001-2000, EHSMS, TGA, OHSAS 18001 . Preparation of Standard Operating Procedures for Operation, Calibration and Maintenance for all Analytical Lab Equipments. Show less