Prasad Kulkarni work email
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Prasad Kulkarni personal email
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Experienced IT Professional | Service Delivery Manager | Project & Program Manager | Service Operations Expert | 18+ Years in IT Services As a seasoned IT professional with over 18 years of experience, I excel in managing and delivering core IT services across global organizations. My expertise spans service delivery management, project and program management, and client relationship management.In my role as a Service Delivery Manager, I’ve led high-impact projects, streamlined operations, and ensured seamless service delivery. My strong foundation in ITIL practices and extensive experience in incident and problem management have consistently driven operational excellence and customer satisfaction. I’m adept at handling complex service transitions, managing client relationships, and leading cross-functional teams to deliver exceptional IT solutions.Key Achievements:-> Awarded "Best Service Delivery Manager" at IBM India Pvt Ltd.-> Received "Best Extra Mile Incident Manager" award from a key customer at IBM India Pvt Ltd.-> Honored with "Exceptional Transition Manager" award at Ernst & Young for successful transitions.Core Competencies:-> Service Delivery Management-> IT Service Operations-> Application Transition-> Project Management-> Incident Management-> Global Customer HandlingLet’s connect to explore how I can contribute to the success of your organization through exceptional IT service delivery and strong client partnerships.Contact Me: prasad.kulkarni4@gmail.com#ITManagement #ServiceDelivery #ProjectManagement #ITIL #ClientSatisfaction #ServiceOperations #GlobalITServices #TechLeadership
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Service Introduction LeadEy Jan 2023 - Dec 2023IndiaAs a Service Introduction Lead at E&Y India Pvt. Ltd., I spearheaded the transition of applications into Business-As-Usual (BAU) environments, ensuring seamless integration and optimal performance. Collaborating closely with Project Managers and Scrum Masters, I managed end-to-end handover processes, defined and implemented entry and warranty criteria, and established onboarding procedures. My role involved bridging project and BAU teams to enhance productivity and maintain high client satisfaction, driving significant improvements in transition efficiency and process management. -
Service Delivery ManagerIbm Apr 2016 - Mar 2022Bangalore Urban, Karnataka, IndiaAt IBM India Pvt. Ltd., I led and coordinated global delivery projects across EU and APAC, ensuring on-time, within-budget completion while managing risks and compliance. I engaged technical resources for effective project execution, maintained detailed documentation, and provided regular stakeholder updates. Acting as the primary customer liaison, I handled their needs, managed expectations, and focused on client satisfaction through rigorous service metrics monitoring and budget management. -
Business System AnalystCompucom Dec 2014 - Mar 2016Pune, Maharashtra, IndiaAs a Business System Analyst (Incident Manager) at Compucom-CSI Systems, I oversaw the complete incident lifecycle for P1 and P2 issues, ensuring efficient identification, prioritization, resolution, and closure. I acted as the primary contact for stakeholders, facilitated collaboration among multiple teams to restore services swiftly, and maintained rigorous documentation to drive continuous improvement and compliance with incident management best practices. -
Incident Management AnalystWipro Technologies Sep 2010 - Aug 2014Bangalore Urban, Karnataka, IndiaAs an Incident Management Analyst at Wipro Technologies, I served as the key liaison for high-priority incident resolution, ensuring timely service restoration by coordinating with multiple support teams. I maintained adherence to incident management processes, provided regular stakeholder updates, and enhanced procedures through best practice implementations to improve efficiency and client impact mitigation. -
Desktop Support EngineerTechwave Nov 2007 - Aug 2010Bangalore Urban, Karnataka, IndiaAs a Desktop Support Engineer at Techwave Info Solutions (Wipro Infotech), I diagnosed and resolved hardware and software issues, provided technical support for workstations and software configurations, and managed incidents through a ticketing system to ensure timely resolution. I performed routine maintenance, including system updates and security patches, while maintaining accurate records of support requests and system performance to ensure operational continuity and adherence to SLAs. -
Desktop Support EngineerMega-Byte Computer Services, Llc Jun 2005 - Jul 2006Bangalore Urban, Karnataka, IndiaAs a Desktop Support Engineer at Mega Byte Computer Services, I delivered comprehensive technical support to end-users, swiftly resolving hardware, software, and network issues. I performed regular system maintenance, including updates and security patches, diagnosed and addressed system problems, and facilitated the installation and configuration of desktop applications. I ensured precise documentation of support requests and resolutions, maintaining an efficient ticketing system for optimal service delivery.
Prasad Kulkarni Education Details
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Gulbarga College Of Computer SciencesComputer Application
Frequently Asked Questions about Prasad Kulkarni
What is Prasad Kulkarni's role at the current company?
Prasad Kulkarni's current role is Senior Service Delivery Manager | 18+ Years Leading IT Operations & Service Transitions | Managed 20+ Successful Application Transitions | Award-Winning Expert in ITIL & Project Management.
What is Prasad Kulkarni's email address?
Prasad Kulkarni's email address is pr****@****ail.com
What schools did Prasad Kulkarni attend?
Prasad Kulkarni attended Gulbarga College Of Computer Sciences.
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PRASAD KULKARNI
Co-Founder, Ceo @ Secure Pro Solutionsan Elv, Mep, Building Automation And Led Lighting Solutions CompanyMumbai2schneider-electric.com, gmail.com -
Prasad Kulkarni
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Prasad Kulkarni
Senior Product Manager - Neurology At Eisai Pharmaceuticals India, Expertise In Pharmaceutical Marketing And ManagementMumbai -
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