Prasad Kumar Email & Phone Number

An IT management professional with 10+ years of Service Delivery and Technology experience. With an exceptional understanding of risk appetite and customer value, I can effectively manage a balance between delivery and risk. Together with strong Service Management experience and a broad ITIL process knowledge, I can bring exceptional value and benefit to the customers. * Expert in ITIL Process Design, Implementation, Service operations & Service Design and Transition* Service Management experience in managing the overall operational delivery, contracted SLAs, ensuring the contractual obligations are met and constantly improve the quality of service provided* Agile, Strong analytical, Multitasking Ability, Stakeholder Management and Problem-Solving abilitiesAreas of Expertise ITIL Process Consultant, IT Service Management, SIAM, Incident Management, Change Management, Problem Management, Knowledge Management, Capacity & Availability Management, Service Catalogue, Service Level Management, CSI, Service Reporting and Project Management, Agile Scrum, Project Delivery, Service Design & Transition

Listed skills include Itil Process, Project Management, Incident Management, It Operations, and 8 others.

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  Karpaga Vinayaga College Of Engineering And Technology

  Computer Science