Working as a Senior Experience Consultant with product teams to deliver best user experiences and features which lead to customer success and engagement.Projects- NSWPF Community Portal- NSWPF Firearms Dealer Portal

As a Senior UX Designer of Service Design team, I am responsible for discovering and developing new products and services for Datacom’s clients with a focus on Customer Experience.Projects- Digital Court File (DCP) for Federal Court of Australia

Projects- Westpac Live (various projects)- Commonwealth Bank (Electronic Customer Verification)- Department of Justice (Justice Link)- BOSTES (Teaching writing tool)- NBN (Supply Chain automation)- Telstra (Project Identity)

Projects:- NRMA Product X-sell- NEXTDC Partner Portal- Salmat Phantom- Pitchi- Foxtel Presto- ACCC Product Safety Australia

Projects:- Village Cinemas Australia (http://villagecinemas.com.au)- Kia.com.au (User testing)- Pizza Hut Facebook App (in development)- Johnson's Baby Mum-toMum Facebook App (https://apps.facebook.com/mum_to_mum/)- Aptaclub.com.au (User testing)- Karimums.com.au- Nutricia for Professional- Harpercollins Publishers

Key Responsibilities: - Planning and conducting workshops and focus groups to determine business and user requirements for the user experience- Ensuring correctness of user interface specifications against program specifications- Producing interaction and interface design specifications in accordance with project standards and specifications- Assisting the Testing Team in the production of test specifications- Planning, performing and analysing usability tests- Correcting errors as identified by the usability testing- Delivering accurate and complete documentation- Maintaining a close relationship with User Representatives and the user communityProjects:- Centryc: Luna Park My Experience (Kiosk)- CxTravels/Knowhere (MS Surface app)- Westpac OTP- Queensland Rail (CASPA)- Aveo Live Well- Tennis Australia (Touchscreen)- Powercor (Touchscreen)

Projects:- Roche- University of Southern Queensland- Queensland Parliament- The Rock Building Society- APT: Australian Pacific Touring- IAG Australia- Australian Sports Commission