Regional Service Leader - North India-Service Operations, Pre-installation Project Execution, Installation, Technical Support related to CT Scanner, PET-CT Scanner, DR. and Post Warranty Customer Relationship Management Activities.

Supervision of installation, service and service commercial activities of GE Healthcare, North Bihar installed base.

• Spearhead 6 Engineers in handling end-to-end Service Delivery Operations across 32 districts of Maharashtra• Handle the GE DI products like CT Scanners, X-ray, Mammography, C-Arms and DR Systems• Develop strong customer and aftermarket sales team relationships to drive customer satisfaction and revenue growth through customer visits• Manage remote field service engineers supporting long term on-site services to customers • Ensure that all services related activities are… Show more • Spearhead 6 Engineers in handling end-to-end Service Delivery Operations across 32 districts of Maharashtra• Handle the GE DI products like CT Scanners, X-ray, Mammography, C-Arms and DR Systems• Develop strong customer and aftermarket sales team relationships to drive customer satisfaction and revenue growth through customer visits• Manage remote field service engineers supporting long term on-site services to customers • Ensure that all services related activities are performed in an efficient, timely and professional manner• Organize and lead knowledge transfer sessions that built the successful run brook knowledge archives• Evaluate and adjust direction to identify key success factors for the maximum benefit of the transition plan. Focus on critical services and impact on the business• Assist all Branch staff to ensure the delivery of quality customer service and motivated sales activities• Approve transactions, granted authorizations, exceptions and adjustments• Maximize sales opportunities by developing business through new and existing relationship management• Improve performance efficiency of the Team by effective Technical, Developmental and Leadership Training• Conduct equipment and material testing in compliance with all relevant codes and specifications• Receive, process and complete all Purchase Orders, Estimate Requests & misc. company needs from customers• Analyze and manage reports, trends, turnovers, profit and loss statements, vendor invoices, and collections Show less

• Oversaw 12 Engineers and 5 Back Office Employees in handling GE Healthcare service business in 14 districts of Maharashtra• Handled products viz. GE LCS product lines, USG & Color Doppler product lines - Value segment, High Frequency and conventional X-ray systems, Mammography, BMD and up to 16 slice CT Scanners• Assigned duties to service engineers, directed their work activities, assisted, supported and motivated them as required, and evaluated their performance/ training needs and… Show more • Oversaw 12 Engineers and 5 Back Office Employees in handling GE Healthcare service business in 14 districts of Maharashtra• Handled products viz. GE LCS product lines, USG & Color Doppler product lines - Value segment, High Frequency and conventional X-ray systems, Mammography, BMD and up to 16 slice CT Scanners• Assigned duties to service engineers, directed their work activities, assisted, supported and motivated them as required, and evaluated their performance/ training needs and made recommendations for personnel actions• Coordinated with the Projects department for taking-over of new installations and clearing pending issues• Managed delivery of product installation, commissioning, training and acceptance test activities according to planned schedule• Responsible for product warranty and escalation management, and participates in product quality management review to provide continuous feedback/improvement Show less

• Responsible for providing Technical guidance across India, Bangladesh, Nepal, Bhutan and Sri-Lanka• Identified and executed all pre-installation requirements to safeguard the system and reduce the life cycle cost• Administered corrective maintenance calls of an installed base of more than 350 CT Scanners under customer care center setup• Identified defective high value part through remotely analyzing system logs and advised entire CT field team of more than 50 engineers spreading… Show more • Responsible for providing Technical guidance across India, Bangladesh, Nepal, Bhutan and Sri-Lanka• Identified and executed all pre-installation requirements to safeguard the system and reduce the life cycle cost• Administered corrective maintenance calls of an installed base of more than 350 CT Scanners under customer care center setup• Identified defective high value part through remotely analyzing system logs and advised entire CT field team of more than 50 engineers spreading over India, Bangladesh, Sri Lanka, Nepal and Bhutan Show less

Modality Leader - Computed Tomography for Eastern Region of India, Bangladesh & Bhutan

Senior Engineer - Computed Tomography

Installation & Servicing of CT Scanners, Color Dopplers, C-arms and X-ray Systems

Installation & maintenance of Brachytherapy Equipment & CT Simulators used in Oncology Field.