✩ Lead crowdsource product development for AI data gathering for Text, Speech and Vision resulting in operational efficiency and zeroing down platform cost of large corpus collection.✩ Develop and implement 60Bn words strategic data collection plans to align with company goals and objectives in stipulated timelines.✩ Evaluation and RLHF for Models developed in house for accuracy and performance.✩ Spearheading integrating AI solutions into B2B product offerings and own Functional Testing.✩ Building GenAI powered Automated Bots for Multipurpose usage and Cost Efficiency✩ Driving strategic partnerships with similar Govt and Private AI synergies across India

❂ KPI's: ✩ E2E Program and Release Management for Product development and Launches aligned to GTM✩ Product Performance Marketing, SEO and other Growth channels for user acquisition✩ Product Engagement & Retention; CleverTap, MixPanel, Google Analytics, & PowerBI✩ Product Excellence and Adoption (B2B, B2C, B2G and SaaS Products)❂ KRA's: ✩ Lead data science product development initiatives, resulting in a 13% increase in power user engagement cohorts.✩ Oversee business operations, ensuring seamless coordination between departments and achieving ✩ operational efficiency.✩ Drive product adoption, engagement and growth strategies, contributing to a 1Lakh+ Students, 5K+ Teachers spending 10k+ hours on the platform learning and teaching in first 3 months of onboarding✩ Manage content operations, ensuring high-quality and engaging content is delivered to users in 11 Indian Languages✩ Develop and implement annual budget and strategic plans to align with company goals and objectives.✩ Lead AI program management initiatives, successfully integrating AI solutions into product offerings e.g. GenAI Bots, Content Recommendation Engine, NLG Dashboards, Event Fire based CRM Communications to users.✩ Product Ownership for Vernacular Product Suites across platforms Web, Android, iOS, Unity AR/VR✩ Drive with Data Science Team for various R&D for production automation and other cost effective initiatives ( Subtitling, NMT Model, NLG Summary Dashboards, User Analytics Heat Map in CRM, GenAI Integration in EmTap CRM Platform)✩ Contract & Vendor Management for ~3.5-4Cr. Monthly Payout on Vernacular adoption of the large volume content base (Speech, Text and Videos) and Technical Development Services

✩ Built and led the team of 35+ Members of Content Authors, Translators and PMO✩ Established new back office for Content Operations resulting in talent augmentation and content development cost by 40%✩ Optimized business operations and product package launches in sync with market events resulting in a 17x revenue growth for that season.✩ Managed product development for “Crowdsource platform” for content security and E2E automation for content forecasting and supply with payment and invoicing features.✩ Managed content operations, ensuring the timely delivery of high-quality educational content with just-in-time approach saving on wastage on outdated content and peak season price surge.✩ Developed and executed strategic initiatives, aligning with overall business goals✩ Enhanced customer NPS by 23% with “Report Error” feature and timely response by integrating the same to CMS platform.

✩ Spearheaded CMS development for Product Packaging, Content Development and CRM with Founders. ✩ Product Development for B2B SaaS- Web Platform and Android Apps working with Engineering teams as a Scrum Master✩ B2B Client Management and Customer Satisfaction✩ Organized and orchestrated product demo onsite workshops and visits to B2B Clients✩ Planning and executing Business revenue stream ideas and strategies

✩ Led assessment design and procurement for all Live Exam Packages for B2B and B2C revenue streams✩ Conducted Market research, Competitors' and Industry Trends Analysis✩ Managed quality assurance program including internal audits and customer surveys✩ Managed Onboarding and managing the outsource team and their work throughput✩ Orchestrated customer satisfaction and post sales client relationship for B2B business stream

✪ University Outreach Programs: ✩ Partner with the University Recruiting team to design and deliver the University programs including Intern Program, Assessor Training and Online assessment.✪ Collaboration and Engagement: ✩ Lead, facilitate and participate in meetings with the business, external partners, internal stakeholders, to drive the many streams of work. Establish mission-based teams and foster inclusion and collaboration✪ Customer Empathy: ✩ Conduct customer empathy to help us gather important input and feedback to shape our strategy, work and engagement✪ Business Line, General Management & Training: ✩ Managing Day-to-Day Operations of institute at its branch offices.✩ Providing soft skills and retail management training.✩ Planning and execution of marketing & promotional activities.✩ Conducting workshops and seminars in Colleges for institute brand awareness and promotions.✩ Planning, execution and management of events to spread word of mouth.✩ Formulation of business development and expansion strategy.✩ Generalist HR, Employee Relations, Retention, Engagement and training.