Senior Associate
Current● Collaborated with stakeholders to create sales and marketing content in the Cyber domain using MS Office applications.● Conducted in-depth research to simplify complex technical information and designed the documents in adherence to DDLC life cycle, ensuring high-quality and timely delivery.● Ensured document quality through self-reviews and peer evaluations.● Implemented streamlined DTP workflows for faster project delivery to improve efficiency and managed the restructured DTPs in SharePoint with version control.● Conducted workshops with SMEs, gathered data on various aspects (RACI, SIPOC, exceptions, impacts, SLA, business metrics, risks, and controls), and maintained grammatical accuracy through proofreading.● Maintained an up-to-date knowledge repository, and documented case studies in the portal.● Supported end-to-end communications during events, campaigns, etc.● Led end-to-end coordination of diverse campaigns by creating email promotion content, managed calendars for consistent messaging and optimized delivery schedules for enhanced client engagement.