Expertise in Business Architecture and a demonstrated history of working in the information technology and services industry. Skilled in Enterprise Ecommerce platforms, Retail, Management, Business Intelligence, and Supply Chain Management. Key roles and responsibilities include the following: - Establish or participate in Design Thinking, Agile, and LEAN rituals which establish a rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps. - Participate in detailed planning and prioritization of backlogs- Regular co-ordination of working with designers, architects, project sponsors, IT, cross-functional teams, and project leads for refining user stories- Communicates internally to provide deep understanding of the product objectives- Helps the team translate product concepts into user stories and other product deliverables. Identify key business requirements needed from cross-functional teams and external vendors- Lead and facilitate in-person research to gain deep customer understanding and empathy. Evaluate business requirements to identify gaps, interdependencies and reconcile conflicts with proposed solutions- Turn customer insights into actionable strategies and priorities. Works closely with third-party vendors including software providers, implementation partners, and consultants- Identify immediate and/or upcoming user needs, then work with the team to develop a product plan that addresses them- Set product vision and lead road mapping, goal setting, story writing, project execution, AB testing, and product roll-out strategy- Define learning agenda and key performance indicators (KPIs) to measure success/failure- Prioritize features and tasks for the product using internal tools, tracking and reviewing the product direction and current work frequently- Strategically evolve and grow existing products and services to constantly deliver a better CX- Manage collaboration and communication with other teams, both internal and external, to ensure teams have what they need and can work efficiently- Test and iterate in small-scale pilots to validate concepts, refine them to achieve product-market fit- Regularly and systematically use data to uncover opportunities, track product performance, and drive decision-making- Coordinate change control management and processes- Work with onsite/offshore/nearshore technical team to ensure high quality business outcomes are delivered- Help with production support to enable smooth functioning of business