• Experienced in Oracle EBS core financial modules such as Accounts Payables (AP), Cash Management (CE), General Ledger (GL), Accounts Receivables (AR), Global Intercompany (AGIS) and Fixed Assets (FA) on a multi-org environment.• Achieved expertise in production support, incident management and problem analysis.• Coordinated month end and year end close, collaborating with business teams, by providing workarounds and permanent fixes within SLAs.• Partnered with key business stakeholders to improve application functionality, assess automation opportunities, and provide system training as needed, which resulted in reducing incident and request ticket count by 70%.• Created SQL queries against Oracle tables for troubleshooting and ad-hoc reporting.• Collaborated with Oracle vendor engineers for resolving product bugs.• Built test cases and performed end to end testing for development and patching activities.• Prepared configuration documents and training guides as per application changes or new functionality addition.• Mentored junior members to improve team bandwidth and productivity.• Operated in a global delivery model and was able to build good rapport with business users across various operating units.